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Complaint-handling process for:
Allstate Insurance Company of Canada1. If the complaint is other than a claims issue, contact the Office of the Ombudsman:
Ms. Christina Parsons
27 Allstate Parkway, Suite 100
Markham, ON L3R 5P8
Telephone: 905-475-4522 or Toll-Free 1-877-7CONSUMER
2. If the complaint deals with a Claims related issue, contact the Claims Ombudsman:
Ms. Elaine Davidson
11 Allstate Parkway
Markham, ON L3R 5P8
Telephone: 905-475-4427 or Toll-Free 1-800-387-0462
Third-party complaint-handling process for this institution:
General Insurance OmbudService (GIO)
Head Office
55 St. Clair Ave W, Suite 255
Toronto, ON M4V 2Y7
Telephone: 416-921-9316
Fax: 416-967-6320
General Manager's E-mail: info@gio-scad.org
Atlantic Provinces
Telephone: 902-429-2730 or toll-free 1-800-565-7189 (Atlantic Provinces only)
E-mail: consumercentreatlantic@gio-scad.org
Ontario
Telephone: 416-644-4968 or toll-free 1-877-225-0446 (Ontario only)
E-mail: consumercentreontario@gio-scad.org
Quebec
Telephone: 514-288-6015 or toll-free 1-800-361-5131 (Quebec only)
E-mail: consumercentrequebec@gio-scad.org
British Columbia and Yukon
Telephone: 604-684-3635 or toll-free 1-877-772-3777
E-mail: consumercentrebritishcolumbia@gio-scad.org
Prairies, Northwest Territories & Nunavut
Telephone: 780-421-8181 or toll-free 1-888-421-4212 (Prairies, Northwest Territories & Nunavut only)
E-mail: consumercentreprairies@gio-scad.org
Alberta
Automobile premium calculations and/or alleged contractual practices
Telephone: 780-421-8181 (Edmonton area) or toll-free 1-888-421-4212
E-mail: consumercentreprairies@gio-scad.org
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