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Complaint-handling process for:
Allianz Global Risks US Insurance Company1. Contact the Head of the Claims Department:
Bob Grouchy
Telephone: 416-969-3672
or
Contact the Head of the Underwriting Department:
Carsten Scheffel
Chief Agent
AGR Canada
130 Adelaide Street West, Suite 1600
Toronto, ON M5H 3P5
Telephone: 416-849-4500
Fax: 416-849-4554
2. If you remain unsatisfied, contact:
Sheldon Glickman
General Counsel & Compliance Officer
AGR Canada
130 Adelaide Street West, Suite 1600
Toronto, ON M5H 3P5
Telephone: 416-849-4188
Fax: 416-849-4554
Third-party complaint-handling process for this institution:
General Insurance OmbudService (GIO)
Head Office
55 St. Clair Ave W, Suite 255
Toronto, ON M4V 2Y7
Telephone: 416-921-9316
Fax: 416-967-6320
General Manager's E-mail: info@gio-scad.org
Atlantic Provinces
Telephone: 902-429-2730 or toll-free 1-800-565-7189 (Atlantic Provinces only)
E-mail: consumercentreatlantic@gio-scad.org
Ontario
Telephone: 416-644-4968 or toll-free 1-877-225-0446 (Ontario only)
E-mail: consumercentreontario@gio-scad.org
Quebec
Telephone: 514-288-6015 or toll-free 1-800-361-5131 (Quebec only)
E-mail: consumercentrequebec@gio-scad.org
British Columbia and Yukon
Telephone: 604-684-3635 or toll-free 1-877-772-3777
E-mail: consumercentrebritishcolumbia@gio-scad.org
Prairies, Northwest Territories & Nunavut
Telephone: 780-421-8181 or toll-free 1-888-421-4212 (Prairies, Northwest Territories & Nunavut only)
E-mail: consumercentreprairies@gio-scad.org
Alberta
Automobile premium calculations and/or alleged contractual practices
Telephone: 780-421-8181 (Edmonton area) or toll-free 1-888-421-4212
E-mail: consumercentreprairies@gio-scad.org
FCAC makes every reasonable effort to ensure the accuracy and completeness of the material
placed on its Web site. If you find any information that is no longer valid, please
contact us.
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