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Complaint-handling process for:
Aetna Life Insurance Company1. Contact customer service at:
Individual insurance: 1-877-753-2785
Group insurance: 1-866-440-4472
2. If the complaint is unresolved, contact the ombudsman:
Ms. Robin Holloway
Director of Financial Reporting
CAS Accounting for Insurance
1145 Nicholson Road, Unit 2
Newmarket, ON L3Y 9C3
Telephone: 905-853-0858 ext. 226
E-mail: rholloway@casaccount.com Third-party complaint-handling process for this institution:
Canadian Life and Health Insurance OmbudService(CLHIO)
1 Queen Street East
Suite 1605A
Toronto, ON
M5C 2X9
Toll free: 1-888-295-8112
In Toronto call: 416-777-9002
Fax: 416-777-9750
E-mail: information@clhio.ca
FCAC makes every reasonable effort to ensure the accuracy and completeness of the material
placed on its Web site. If you find any information that is no longer valid, please
contact us.
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