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Complaint-handling process for:
Affiliated FM Insurance Company1. Speak with your Production Underwriter.
2. If the complaint is unresolved, contact Operations/Branch Office closest to you:
Mr. Brad Smegal
Assistant Vice President
District Manager, Toronto
165 Commerce Valley Drive West, Suite 500
Toronto, ON L3T 7V8
Telephone: 905-763-5560
Fax: 905-763-5556
E-mail: brad.smegal@fmglobal.com
Mr. Jean Servant
Assistant Vice President
District Manager, Montreal
600 Gauchetiere Street West, 14th Floor
Montreal, QC H3B 4L8
Telephone: 514-876-7457
Fax: 514-876-7496
E-mail: jeanservant@fmglobal.com
3. If the complaint is unresolved, contact:
Mr. Perry R. Brazeau
Chief Agent
165 Commerce Valley Drive West, Suite 500
Toronto, ON L3T 7V8
Telephone: 905-763-5550
Fax: 905-763-5556
E-mail: perry.brazeau@fmglobal.com Third-party complaint-handling process for this institution:
General Insurance OmbudService (GIO)
Head Office
55 St. Clair Ave W, Suite 255
Toronto, ON M4V 2Y7
Telephone: 416-921-9316
Fax: 416-967-6320
General Manager's E-mail: info@gio-scad.org
Atlantic Provinces
Telephone: 902-429-2730 or toll-free 1-800-565-7189 (Atlantic Provinces only)
E-mail: consumercentreatlantic@gio-scad.org
Ontario
Telephone: 416-644-4968 or toll-free 1-877-225-0446 (Ontario only)
E-mail: consumercentreontario@gio-scad.org
Quebec
Telephone: 514-288-6015 or toll-free 1-800-361-5131 (Quebec only)
E-mail: consumercentrequebec@gio-scad.org
British Columbia and Yukon
Telephone: 604-684-3635 or toll-free 1-877-772-3777
E-mail: consumercentrebritishcolumbia@gio-scad.org
Prairies, Northwest Territories & Nunavut
Telephone: 780-421-8181 or toll-free 1-888-421-4212 (Prairies, Northwest Territories & Nunavut only)
E-mail: consumercentreprairies@gio-scad.org
Alberta
Automobile premium calculations and/or alleged contractual practices
Telephone: 780-421-8181 (Edmonton area) or toll-free 1-888-421-4212
E-mail: consumercentreprairies@gio-scad.org
FCAC makes every reasonable effort to ensure the accuracy and completeness of the material
placed on its Web site. If you find any information that is no longer valid, please
contact us.
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