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Complaint-handling process for:
American Home Assurance Company1. Complaints are first to be resolved verbally by our company's complaint recipient.
2. Write to Division's Regional Manager:
Cameron MacDonald
145 Wellington Street West
Toronto, ON M5J 1H8
Toronto & Vancouver:
Ms Gabrielle Parker
Company Ombudsman Liaison Officer
145 Wellington Street West
Toronto, ON M5J 1H8
Montreal:
Mr. Serge Léger
2000 McGill College Avenue, Suite 1200
Montreal, QC H3A 3H3
3. The complainants may address their grievances directly to the Chief Agent Mr. Gary A. McMillan if they so choose. Third-party complaint-handling process for this institution:
General Insurance OmbudService (GIO)
Head Office
55 St. Clair Ave W, Suite 255
Toronto, ON M4V 2Y7
Telephone: 416-921-9316
Fax: 416-967-6320
General Manager's E-mail: info@gio-scad.org
Atlantic Provinces
Telephone: 902-429-2730 or toll-free 1-800-565-7189 (Atlantic Provinces only)
E-mail: consumercentreatlantic@gio-scad.org
Ontario
Telephone: 416-644-4968 or toll-free 1-877-225-0446 (Ontario only)
E-mail: consumercentreontario@gio-scad.org
Quebec
Telephone: 514-288-6015 or toll-free 1-800-361-5131 (Quebec only)
E-mail: consumercentrequebec@gio-scad.org
British Columbia and Yukon
Telephone: 604-684-3635 or toll-free 1-877-772-3777
E-mail: consumercentrebritishcolumbia@gio-scad.org
Prairies, Northwest Territories & Nunavut
Telephone: 780-421-8181 or toll-free 1-888-421-4212 (Prairies, Northwest Territories & Nunavut only)
E-mail: consumercentreprairies@gio-scad.org
Alberta
Automobile premium calculations and/or alleged contractual practices
Telephone: 780-421-8181 (Edmonton area) or toll-free 1-888-421-4212
E-mail: consumercentreprairies@gio-scad.org
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