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Complaint-handling process for:
Concentra Financial Services AssociationYou can anticipate a response within five business days after Concentra Financial Services Association has received your complaint. When the issue is complex, the actual resolution of your complaint may take longer than five business days.
1. Gather all pertinent documents and information about your complaint.
Contact a Financial Service Representative by telephone at 1-800-788-6311 or at your local servicing branch.
2. Speak with the manager of the Financial Service Representative you contacted at your local branch.
3. Contact the Corporate Office:
W. King, Vice-President & Corporate Secretary
Concentra Financial Services Association
Executive Offices
333 - 3rd Avenue North
Saskatoon, SK S7K 2M2
Telephone: 306-956-1995 or 1-800-788-6311 ext. 1995
Fax: 306-652-7614
E-mail: wking@concentrafinancial.ca
Website: www.concentrafinancial.ca
Follow links: "Corporate Site", "About Us", "Client Driven", and "Resolving Complaints"
Third-party complaint-handling process for this institution:
Ombudsman for Banking Services and Investments (OBSI)
P.O. Box 896
Station Adelaide
Toronto, ON M5C 2K3
Toll free telephone: 1-888-451-4519
Toll free fax: 1-888-422-2865
Toronto area telephone: 416-287-2877
Toronto area fax: 416-225-4722
E-mail: ombudsman@obsi.ca
Web site: obsi.ca
Administration: 416-225-4410
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FCAC makes every reasonable effort to ensure the accuracy and completeness of the material
placed on its Web site. If you find any information that is no longer valid, please
contact us.
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