Reference and Information Services
"Knowledge" [55kb]
Welcome to the National Library of Canada's Reference
and Information Services. We can help you find answers for your questions, assist you in using the Library's collections and in locating information or material from sources outside the National Library, if required.
We offer services in English and French and will respond to your questions within 2, 5 or 10 working days, sometimes faster, depending on their complexity. For more information, see our Reference Policy.
Before contacting us you may want to consult the following:
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AMICUS Web - A catalogue of the collections of the National Library and other Canadian libraries. |
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The Canadian Encyclopedia - This online reference tool provides trusted information on many Canadian topics.
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Research Guides on Canadian History - Many web sites on Canadian history, including sites for kids as well as research aids, produced by the National Library of Canada are linked to this site. |
There are many ways to contact us to ask a question:
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E-mail |
An electronic form that allows you to send a question to the National Library of Canada.
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Chat |
Choose this option to chat electronically with a reference staff member. The service hours are 11:00 a.m.-12:00 p.m. and 2:00-4:00 p.m. EST, Monday to Friday.
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Telephone |
(613) 996-5115
1-866-578-7777 (toll free in Canada and the US) |
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TTY |
(613) 992-6969
1-866-299-1699 (toll-free within Canada)
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Fax |
(613) 943-1112
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Mail |
Reference and Information Services
National Library of Canada
395 Wellington Street
Ottawa ON K1A 0N4
Canada
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In person |
Visit us in our Reference Room at 395 Wellington Street, Monday to Friday, 8:30 a.m. to 5:00 p.m, excluding statutory holidays. |
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