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Frequently Asked Questions - Passports
Use this page to find answers to your questions about the Service Canada Centres acting as receiving agents for Canadian passport applications. For more information, consult Passport Canada's Frequently Asked Questions page.
Q. |
Can I submit any type of passport application at the Service Canada site? |
A. |
Receiving Agents will accept only standard applications. If any of the following conditions apply, the applicant must submit the application directly to Passport Canada:
- Urgent applications (travel date is less than 20 working days plus mailing time);
- A valid passport submitted with the application has more than one-year validity;
- There is an indication of a lost/stolen/damaged/ mutilated/ inaccessible passport (submission of a PPT 203 or verbal);
- Applicant does not have a guarantor and uses a Statutory Declaration in Lieu of Guarantor (PPT 132);
- In the case of a child's application, if there is no participation of the other parent, no matter what the circumstances, (i.e. death, sole custody, etc);
- Requests for Gratis replacement;
- Requests for Extension of limited validity passport;
- Requests for Renewals of IRIS issued passports; and
- Requests to add married name to maiden name passport.
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Q. |
At which Service Canada Centres can I apply for a passport? |
A. |
There are now thirty-five (35) Service Canada Centres where Canadians can apply for a passport:
Alberta
- Fort McMurray, Alberta
Provincial Building
Main Floor
9915 Franklin Avenue
Fort McMurray
Alberta
T9H 2K4
Hours of Operation: Monday to Friday from 8:15 to 4:30
Telephone: (780) 743-7192
Fax: (780) 790-9019
British Columbia
- Comox Valley, British Columbia
130-19th Street
Courtenay
British Columbia
V9N 8S1
Hours of Operation: Monday to Friday from 10:00 to 4:00
Telephone: (250) 334-3151
Fax: (250) 334-0459
- Kamloops, British Columbia
235 Landsdowne Street
1st Floor
Kamloops
British Columbia
V2C 1X8
Hours of Operation: Monday to Friday from 9:00 to 4:30
Telephone: (250) 372-2515
Fax: (250) 372-0761
- Terrace, British Columbia
4630 Lazelle Avenue
Terrace
British Columbia
V8G 1S6
Hours of Operation: Monday to Friday from 9:00 to 4:30
Telephone: (250) 635-7134
Fax: (250) 635-4073
Manitoba
- Brandon, Manitoba
1039 Princess Avenue
Brandon
Manitoba
R7A 6E2
Hours of Operation: Monday to Friday from 8:30 to 4:30
Telephone: (204) 726-7700
Fax: (204) 726-7744
- Flin Flon, Manitoba
111 Main Street
Flin Flon
Manitoba
R8A 1J9
Hours of Operation: Monday to Friday from 8:30 to 12:00 and from 1:00 to 4:30
- Thompson, Manitoba
North Centre Mall
3 Station Road Room 118
Thompson
Manitoba
R8N 0N3
Hours of Operation: Monday to Friday from 8:30 to 12:00 and from 1:00 to 4:30
New Brunswick
- Campbellton, New Brunswick
157 Water Street
PO box 5002
Campbellton
New Brunswick
E3N 3L3
Hours of Operation: Monday to Friday from 9:00 to 4:30
Telephone: 1 800 206-7218
Fax: (506) 789-4547
- Miramichi, New Brunswick
150 Pleasant Street
PO box 1030
Miramichi
New Brunswick
E1V 1Y1
Hours of Operation: Monday to Friday from 8:30 to 4:00
Telephone: (506) 627-2033
Fax: (506) 627-2049
Newfoundland and Labrador
- Corner Brook, Newfoundland and Labrador
1 Regent Square
PO box 2004
Corner Brook
Newfoundland
A2H 6J6
Hours of Operation: Monday to Friday from 8:45 to 4:15
Telephone: 1 800 206-7218
Fax: (709) 637-4360
- Gander, Newfoundland and Labrador
1 Markham Place
PO box 347
Gander
Newfoundland
A1V 1W7
Hours of Operation: Monday to Friday from 9:00 to 4:30
Telephone: 709-256-6500
Fax: (709) 256-6560
Northwest Territories
- Fort Simpson, Northwest Territories
9606 100 Street
Federal Building
PO Box 380
Fort Simpson
Northwest Territories
X0E 0N0
Hours of Operation: Monday to Friday from 8:30 to 12:00 and from 1:00 to 5:00
Tel: (867) 695-2238
- Fort Smith, Northwest Territories
Federal Building
136 McDougal Road
PO box 1018
Fort Smith
Northwest Territories
X0E 0P0
Hours of Operation: Monday to Friday from 8:00 to 12:00 and from 1:00 to 4:30
Tel: (867) 872-2747
- Hay River, Northwest Territories
Federal Bldg 41
Suite 204
Capital Drive
PO box 204
Hay River
Northwest Territories
X0E 1G2
Hours of Operation: Monday, Tuesday, Thursday and Friday from 8:30 to 4:30, Wednesday from 9:30 to 4:30
Tel: (867) 874-6739
- Inuvik, Northwest Territories
170 McKenzie Road
PO box 1678
Inuvik
Northwest Territories
X0E 0T0
Hours of Operation: Monday, Tuesday, Thursday and Friday from 8:30 to 4:30, Wednesday from 9:30 to 4:30
Tel: (867) 777-2122
- Yellowknife, Northwest Territories
5020-48th Street
PO box 1170
Yellowknife
Northwest Territories
X1A 2N8
Hours of Operation: Monday to Friday from 8:30 to 4:30
Telephone: (867) 669-5004
Fax: (867) 920-7769
Nova Scotia
- Bridgewater, Nova Scotia
77 Dufferin Street
PO box 3100
Bridgewater
Nova Scotia
B4V 3J1
Hours of Operation: Monday to Friday from 8:30 to 4:00
Telephone: (902) 527-5524
Fax: (902) 527-5570
- New Glasgow, Nova Scotia
340 East River Road
Front Entrance
New Glasgow
Nova Scotia
B2H 3P7
Hours of Operation: Monday to Friday from 8:30 to 4:00
Telephone: (902) 755-7826
Fax: (902) 755-7869
Nunavut
- Cambridge Bay, Nunavut
PO box 2010
Cambridge Bay
Nunavut
X0B 0C0
Hours of Operation: Monday, Tuesday, Thursday and Friday 8:30 to 4:30, Wednesday 9:30 to 4:30
Tel: (867) 983-3254
- Iqaluit, Nunavut
Iqaluit House
Suite 300
PO box 639
Iqaluit
Nunavut
X0A 0H0
Hours of Operation: Monday to Friday from 9:00 to 4:30
Telephone: (867) 975-4700
Fax: (867) 975-4711
- Rankin Inlet, Nunavut
PO box 97
Rankin Inlet
Nunavut
X0C 0G0
Hours of Operation: Monday, Tuesday, Thursday and Friday 8:30 to 4:30, Wednesday 9:30 to 4:30
Tel: (867) 645-4076
Ontario
- Collingwood, Ontario
44 Hurontario Street
Collingwood
Ontario
L9Y 2L6
Hours of Operation: Monday to Friday from 8:30 to 4:00
Telephone: (705) 445-1010
Fax: (705) 445-8643
- Kenora, Ontario
308 Second Street South
Kenora
Ontario
P9N 3X9
Hours of Operation: Monday to Friday from 8:30 to 4:00
Telephone: (807) 467-5700
Fax: (807) 468-6209
- Pembroke, Ontario
141 Lake Street
Pembroke
Ontario
K8A 5L8
Hours of Operation: Monday to Friday from 8:30 to 4:00
Telephone: (613) 735-0681
Fax: (613) 735-0047
- Sault Ste. Marie, Ontario
22 Bay Street
Sault Ste. Marie
Ontario
P6A 5S2
Hours of operation : Monday to Friday from 8:30 to 4:00
Telephone: (705) 941-4500
Fax: (705) 941-4545
- Timmins, Ontario
273 Third Avenue
Suite 300
Timmins
Ontario
P4N 1E2
Hours of Operation: Monday to Friday from 8:30 to 4:00
Telephone: (705) 267-6271
Fax: (705) 267-7099
Prince Edward Island
- Montague, Prince Edward Island
541 Main St
PO box 580
Montague
Prince Edward Island
C0A 1R0
Hours of Operation: Monday, Tuesday, Wednesday and Friday 8:30 to 4:00, Thursday from 9:30 to 4:00
Tel: (902) 838-5562
Quebec
- Baie Comeau, Quebec
235 Lasalle Boulevard
2nd Floor
Baie-Comeau
Quebec
G4Z 2Z4
Hours of Operation: Monday, Tuesday, Thursday and Friday 8:15 to 4:00, Wednesday from 9:30 to 4:00
Telephone: (418) 962-5501
Fax: (418) 296-6446
- Chibougamau, Quebec
623 3rd Street
Chibougamau
Quebec
G8P 3A2
Hours of Operation: Monday to Friday from 9:00 to 12:00 and from 1:00 to 4:00
Telephone: (418) 699-5700
Fax: (418) 699-5760
- Drummondville, Quebec
1525 Saint-Joseph Boulevard
Drummondville
Quebec
J2C 2E9
Hours of Operation: Monday, Tuesday, Thursday and Friday from 8:15 to 4:00, Wednesday from 9:30 to 4:00
Telephone: (819) 477-4150
Fax: (819) 478-8137
- La Tuque, Quebec
290 St-Joseph Street
La Tuque
Quebec
J2C 2E9
Hours of Operation: Monday, Tuesday, Wednesday and Friday 8:15 to 12:00 and from 1:00 to 4:00,
Thursday from 9:30 to 12:00 and from 1:00 to 4:00
Telephone: (819) 477-4150
Fax: (819) 478-8137
- Val-d'Or, Quebec
400 Central Avenue
Val d'Or
Quebec
J9P 1P3
Monday, Tuesday, Thursday and Friday from 8:15 to 11:45 and from 12:45 to 4:00,
Wednesday from 9:30 to 11:45 and from 12:45 to 4:00
Telephone: 1 800 567-6465
Fax: (819) 825-0726
Saskatchewan
- North Battleford, Saskatchewan
9800 Territorial Drive
North Battleford
Saskatchewan
S9A 3N6
Hours of Operation: Monday, Tuesday, Thursday and Friday from 8:00 to 4:30, Wednesday from 9:00 to 4:00
Telephone: 1 800 206-7218
Fax: (306) 446-1812
- Yorkton, Saskatchewan
214 Smith Street East
Yorkton
Saskatchewan
S3N 3S6
Hours of Operation: Monday, Tuesday, Thursday and Friday from 8:30 to 12:00 and from 1:00 to 4:15,
Wednesday from 9:00 to 12:00 and from 1:00 to 4:15
Telephone: 1 800 206-7218
Fax: (306) 786-5249
Yukon
- Whitehorse, Yukon
300 Main Street
Suite 125
Whitehorse
Yukon Territory
Y1A 2B5
Hours of Operation: Monday to Friday from 9:00 to 4:30
Telephone: (867) 667-5083
Fax: (867) 668-6801
More locations are planned over the coming months - check back to see the new centres offering passport application services for Canadians.
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Q. |
How much time will it take to process my application? |
A. |
The turnaround time to process passport applications is 20 working days upon receipt, not including mail time.
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Q. |
What services are offered by the Receiving Agents? |
A. |
You can bring your completed application form, required documentation and fee to the participating Service Canada Centre. Your application will be reviewed for completeness and accuracy and then forwarded to Passport Canada for examination and processing. Receiving Agents are not authorized to authenticate your proof of identity or determine whether you may receive a passport - these processes and decisions remain the responsibility of Passport Canada. Any subsequent questions or concerns about the status of a passport application should be directed to Passport Canada. Once approved, your passport will be delivered to you directly by Passport Canada.
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Q. |
Are there any special arrangements with respect to paying the application fees? |
A. |
Service Canada and the Passport Office are working together to make the experience of applying for a passport simple, convenient and secure. Receiving Agents will be pleased to accept: certified cheques or money orders (postal or bank); credit card (VISA; MasterCard, American Express) or debit card payments for the passport fee. Fees can also be paid in cash, but to the extent possible, exact change is appreciated.
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