Help Section

Where are… ?

• Guidelines, advisories, filing instructions, application guides, etc. ? They are available under each type of financial institution listed in the left-hand column.
  
• News Releases and Speeches. Find them through the Media Room in the top navigation bar.
  
• The complete list of financial institutions regulated by OSFI is located at "Who We Regulate" in the Home Page right-hand column.

Enquiries and complaints

• Complaints about specific financial institutions should be addressed to the Financial Consumer Agency of Canada (FCAC).
  
• Enquiries about Federally Regulated Pension Plans should be directed to OSFI
  
• Telephone: 1-800-385-8647
  
• Telephone from Ottawa-Gatineau (613) 990-6011
  
• TTY services: (613) 990-0473
  
• Fax: (613) 990-5591
  
• E-mail: extcomm@osfi-bsif.gc.ca
  

Fraud Warning

• Visit our Beware of Scams page for information related to fraud warnings, listed in the left-hand column.
  
• To report information about possible frauds, write to Alerte@osfi-bsif.gc.ca.

OSFI Directory

• Access OSFI employees telephone numbers via Government Electronic Directory Services (GEDS).

About Adobe Acrobat Reader and .pdf format

• To access documents in .pdf format, you need an Adobe Acrobat Reader®. The Reader is available free from Adobe Systems Incorporated®.

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