Following is consumer contact information for OSFI and other relevant organizations:
Office of the Superintendent of Financial Institutions (OSFI)
If you have questions or complaints relating to the regulation or supervision of federally regulated financial institutions, please contact OSFI at the following coordinates:
Communications and Public Affairs Division
Office of the Superintendent of Financial Institutions
255 Albert Street
Ottawa, Ontario K1A 0H2
Toll-free telephone: 1-800-385-8647; in the Ottawa dialing area, the number is 943-3950. Hours of operation are 8:30 a.m. to 6:00 p.m., Eastern Time, Monday through Friday.
Facsimile: (613) 990-5591
TTY services: (613) 943-3980
E-mail: extcomm@osfi-bsif.gc.ca
Financial Consumer Agency of Canada (FCAC)
Internet address: www.fcac-acfc.gc.ca
Toll-free telephone service: 1-866-461-3222
Bank of Canada
Internet address: www.bank-banque-canada.ca
Toll-free telephone service: 1-800-303-1282
Canada Deposit Insurance Corporation (CDIC)
Internet address: www.cdic.ca
Toll-free telephone service: 1-800-461-CDIC (1-800-461-2342)
Canadian Bankers Association (CBA)
Internet address: www.cba.ca
Toll-free telephone for general banking inquiries: 1-800-263-0231
Canadian Banking Ombudsman
Internet address: www.bankingombudsman.com
Toll-free telephone for general banking inquiries: 1-888-451-4519
Canadian Life and Health Insurance Association (CLHIA)
Internet address: www.clhia.ca
Toll-free telephone for general banking inquiries: 1-800-268-8699
The Canadian Life and Health Insurance Compensation Corporation (CompCorp)
Internet address: www.compcorp.ca
Consumer Assistance Centre toll-free at 1-800-268-8099. In the Toronto dialing area, the number is (416)-777-2344
Canadian Payments Association (CPA)
Internet address: www.cdnpay.ca
Consumer Assistance Centre toll-free at (613)-238-4173
Property and Casualty Insurance Compensation Corporation (PACICC)
Internet address: www.pacicc.com
Telephone in Toronto: (416) 364-8677
Insurance Bureau of Canada (IBC)
Internet address: www.ibc.ca
Head office, Toronto: (416) 362-2031; toll-free 1-800-387-2880