Prepared by: Financial Management Policy
Division
Financial Management Policy and Analysis Sector
Treasury Board of Canada Secretariat
Treasury Board of Canada Secretariat
Financial Management Policy Division
Financial Management Policy and Analysis Sector
Comptrollership Branch
L'Esplanade Laurier
8th Floor West Tower
300 Laurier Avenue West
Ottawa, Ontario
K1A 0R5
Table of Contents
ACKNOWLEDGEMENTS
EXECUTIVE SUMMARY
1. INTRODUCTION
2. OVERVIEW OF BENCHMARKING
3. ROLES AND RESPONSIBILITIES
4. QUESTIONS TO ASK BEFORE YOU START
5. THE BENCHMARKING PROCESS
6. LESSONS LEARNED
7. CONCLUSION
8. ENQUIRIES
APPENDIX A - INTEGRATED MODEL FOR BENCHMARKING
APPENDIX B - BENCHMARKING ETHICS AND CODE OF CONDUCT
APPENDIX C - CASE STUDY
APPENDIX D - INTERNET SITES
APPENDIX E - BIBLIOGRAPHY
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