Table of Contents
1. Preface
1.1 A more efficient and responsive public service
1.2 Responding to a new environment
1.3 Choice and competition
1.4 Mandatory service reviews
2. Policy objective
3. Policy statement
4. Application
5. Policy requirements
5.1 Use of mandatory services
5.2 Flexibility and delegation of authority
5.3 Compliance with policies and standards
5.4 Proposals for changes in status
5.5 Exemptions from this policy
5.6 Funding of common services provided by CSOs
5.7 Services to Crown corporations and non‑federal organizations
5.8 Authority to compete
6. Responsibilities
7. Definitions
8. References
8.1 Authority
8.2 Legislation
8.3 Treasury Board publications
8.4 Cancellation
9. Enquiries
Appendix A – Accountability Framework
1. Introduction
2. Common service organizations
3. Federal departments
4. Treasury Board of Canada Secretariat
Appendix B – Common Service Organizations of the Government of Canada
Appendix C – Guidelines on Implementation and Best Practices
1. Use of optional services and services made optional through delegation
2. Delegation of authority
3. Costing common services
4. Cross‑subsidization
5. Changes to common services
6. Service to Crown corporations and non‑federal organizations
7. Appeal and redress
8. Performance management
9. Competition
10. Systems development
11. Environmental stewardship
Appendix D – Assessment Framework for Reviews of Mandatory Services
1. Level of service requirement
2. Service delivery arrangements
3. Quality management and innovation
4. Economy and good management
5. Costs and benefits
6. Risk assessment
7. Integrity of procurement
8. Effect on small departments
9. External perspectives
10. Business case
11. Legislation
12. Government‑wide objectives
13. Overriding reason
Appendix E – Mandatory Services
1. Introduction
2. Foreign Affairs Canada
3. Health Canada
4. Justice Canada
5. Public Works and Government Services Canada
6. Treasury Board of Canada Secretariat
Appendix F – Optional Services
1. Introduction
2. Canada School of Public Service
3. Foreign Affairs Canada
4. Public Service Commission of Canada
5. Public Works and Government Services Canada
6. Canadian General Standards Board
7. Consulting and Audit Canada
8. Translation Bureau
9. Statistics Canada
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