Français
Contact Us
Help
Search
Canada Site
What's New
About Us
Policies
Site Map
Home
Treasury Board of Canada Secretariat
President of the Treasury Board
Parliamentary Secretary
Information for:
Employees
Managers
Parliamentarians
Media
Canadians
Navigate by:
A-Z Index
Activity
Organization
Quick Links to:
Policies
Collective Agreements
Rates of Pay
Reports
Estimates
Forms
Proactive Disclosure
E-mail Alert
Quality Services
An Overview
Guide I - Client Consultation
Guide II - Measuring Client Satisfaction
Guide III - Working with unions
Guide IV - A Supportive Learning Environmen
Guide V - Recognition
Guide VI - Employee Surveys
Guide VII - Service Standards
Guide VIII - Benchmarking and Best Practices
Guide IX - Communications
Guide X: Benchmarking and Best Practices - An Update
Guide XI: Effective Complaint Management
Guide XII: Who is the Client? - A Discussion
Guide XIII - Manager's Guide for Implementing Quality Service