Contact Information for Employment Insurance (EI)

Important notice! If you have moved, it is important that you let us know as soon as possible by calling us at 1 800 206-7218 between 8:30 am and 4:30 pm and press "0" to speak to an agent so we can make the change to your file. Your T4E for 2005 will be mailed to the address on file as of January 19, 2006.

Maybe the answer you're looking for is in our FAQ (frequently asked questions).

If you have any questions or technical problems when applying for EI on-line, please call our automated telephone information service at 1 800 206-7218, from 8:30 am to 4:30 pm.

In general

• Telephone
• Automated telephone reporting service
• Service "My Ei Information on-line" 
• Telephone service for deaf or hearing-impaired persons
• Mailing address for report cards
• Recovery offices for EI overpayments
• E-mail — Please note that we will respond to your inquiry within 5 business days.
• Mail or in person

For employers

• How to order Record of Employment (ROE) forms
• Supplemental Unemployment Benefit program (SUB)
• EI Premium Reduction Program
• Report on Hirings Program

Other Contact us information

If you would like to contact us about another topic, here is a complete list of all our contact information.

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Telephone

You have a question related to your claim for EI benefits or simply wish to obtain general information about the EI program? You can quickly get answers with the Insurance automated telephone information service. This bilingual interactive voice response system is available 24 hours a day, 7 days a week. It's simple, using a telephone with Touch-Tone^TM service, just dial the toll-free number 1 800 206-7218.

You can easily obtain information about your claim, for example, if a decision is made, if your payment is issued, the number of weeks remaining on your claim, deductions, etc... You will need your Social Insurance Number (SIN) and your Access code to access specific information about your EI claim. By providing them, your personal information remains confidential and secure. Please note that the EI information on your claim is updated every morning, from Monday to Friday.

Several options are offered to you by the automated telephone information service, we invite you to listen to them. However, if you have a rotary telephone or if you need to speak to an agent, call during normal business hours.

To assist you in better understanding how this system works, please view the options available to the automated telephone information service.

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Mail or in-person

You can write to or visit your Service Canada Centre. For faster service, always give us your Social Insurance Number (SIN). 

Other Contact Us Information

Visit Service Canada for more information on how to contact the Government of Canada, and to access the full range of Government of Canada services.