Final Report: Improving Internal Coordination of New Initiatives in HRDC

Final Report: Improving Internal Coordination of New Initiatives in HRDC
(Project no. 425/98, September 1999)

Audits and reviews are ongoing management tools used by HRDC to assess how it can improve the effectiveness of its activities and get better results.

• This is a study requested by management to look at how new initiatives might be better co-ordinated throughout the Department.
• The study reviewed two successful HRDC case studies, namely the Income Security Program regionalization of the disability program and the Labour resourcing model and developed best practices and principles. Interviews were then held with senior management to test the principles and their validity in an HRDC program environment.
• The principles include:
  • Develop a clear direction and strategy.
  • Establish support and accountability for the project.
  • Form a strong project team.
  • Develop a plan for information sharing and communication.
  • Support and empower people.
  • Conduct pilots and staged roll-outs.
  • Customize the implementation plan.
  • Benefit from learning.
• This material has been previously publicly released.

Management Response

• The final report led to the establishment of eight practical principles as well as a check list for the successful coordination of HRDC initiatives. The principles and check list were posted on the Department's Intranet and shared widely via a brochure with managers and employees across the department.

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