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Appendix A: Questions in the ACR Steering committee


Evaluation Framework


Process

1. In what ways do the ACR Pilot Projects reflect the criteria established for the Strategic Initiatives:

  1. What potential do they manifest for innovation?
  2. Do they address a widespread need?
  3. How might they influence the social reform process?

2. How and to what extent have the ACR Pilot Projects succeeded in developing effective partnerships among the various levels of government, employers and community groups?

  1. Were the roles and responsibilities of the various partners and service providers clearly enunciated and carried out?
  2. What structures, processes and/or strategies have enhanced the formation of effective partnerships among the various levels of government, employers and community groups?
  3. What structures, processes and/or strategies have detracted from the formation of effective partnerships among the various levels of government, employers and community groups?

3. To what extent have the ACR Pilot projects met the need for enhanced assessment, counselling and referral services in the communities?

4. To what extent have the Service Delivery Plans closed the gaps that exist between the needs for and availability of resources? (e.g. services needed by clients to achieve career goals and services available, availability of labour market resources, of training programs, etc.?)

5. How consistent were the design of the ACR Pilot Project features with the stated objectives of the program?

6. What lessons can be learned from these ACR Pilot Projects?

  1. What are the elements of a successful ACR initiative?
  2. How effective was the ACR community by community needs assessment and implementation strategy for ensuring a more integrated and coordinated approach to program delivery?


Clients

1. To what extent did the ACR Pilot Projects assist clients to make more informed choices regarding employment, training, further education and other actions to enhance their employability?

2. What tracking/monitoring mechanisms are in place to collect information on participants and activities of the ACR Pilot Projects?

  1. How many clients participated in various components/activities?
  2. How many clients completed various components/activities?

3. How did the range of support/services/training opportunities provided assist participants to develop their Action Plans?

4. How effective were the curriculum materials, self-assessment tools, labour market information and information on program policies as a first step in:

  1. assisting clients to create action plans?
  2. assisting clients to pursue Action Plans?

5. Overall, what was the level of satisfaction of clients with the ACR Pilot Projects and their perceived level of effectiveness?

  1. How useful were specific components? (List variances from pilot-to-pilot)
  2. What components were most valued?
  3. What components were not useful or negative?
  4. What suggestions for improvement would clients make?

6. What was the nature of client and other involvement in developing Action plans?

  1. Was the nature of involvement of clients and others appropriate?
  2. Was the level of involvement of clients and others appropriate?
  3. What suggestions/comments for involvement of selves and others would clients make?

7. To what extent have employment related obstacles and barriers facing individual clients been reduced or eliminated through the operation of ACR pilots (preliminary findings only)?


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