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·	From Theory To Practice

D.1 Satisfaction with Services

• Respondents with low household incomes (under $20,000) were more apt to be dissatisfied with the quality of the referral services (20 percent).
• Separated and married respondents were more likely to be satisfied with the quality of the education or training they received (95 and 91 percent, respectively).
• Respondents with a high school education or less were more likely to be satisfied with the job experience through the job creation program job (89 percent).

D.2 Use of Other Services

• Employment Assistance Services (EAS) participants were more likely than participants in other programs to have used more intensive services requiring staff assistance (i.e., employment counselling, employment planning help, counselling, etc.).
• Job Creation Partnerships (JCP) and Feepayer respondents were more likely to have used services from another organization and training participants were less likely to have done so.
• Men and respondents with less formal education (less than high school) were less likely to have used these services. Women were more likely than men to have used most non self-serve services.
• Low-income respondents were more likely to have used job bank kiosks, written materials on the labour market and employment counselling.
• Feepayers were more likely to have received services from a community college/university, whereas Purchase of Training participants were more likely to have received services from a union or professional association, government department or a public library.
• Targeted Wages Subsidies (TWS) participants were more likely to have received services through personal resources or an employer.
• Male respondents were more apt to access services through personal resources, the public library, job bank kiosks or a union or professional association.
• Respondents with less formal education (high school or less) were more likely to have accessed services through a government department, an opportunity centre or a social services office. Respondents with more formal education (university graduates) were more likely to access these services through personal resources or a public library.