Privy Council Office – Government
On-Line
BACKGROUND
In the Speech from the Throne on October 12,
1999, the government made the following commitment: ‘By 2004, our goal is to
be known around the world as the government most connected to its citizens, with
Canadians able to access all government information and services on-line at the
time and place of their choosing.’
The Government On-Line (GOL) strategy will meet
this commitment and is a critical step to
provide key government services electronically by 2004 through common
government-wide infrastructure.
The GOL strategy supports Service Canada, and
the vision for client-centred, single-window service for all channels including
in person, by phone or electronically. It
will put in place the backbone for the electronic links within government that
modern, seamless service delivery requires through all channels, and will give
public servants the electronic information and tools they need to serve
Canadians.
The GOL strategy is guided by the following set
of principles. All Government of
Canada on-line services must be:
·
Bilingual and
client-driven,
·
Accessible from
home, the workplace or public access points 24 hours a day, 7 days a week,
·
Intuitive and
easy-to-use and navigate, including for citizens with special needs,
·
Respectful of
privacy, security and confidentiality, and
·
Implemented to
ensure Canadians have choice in how they access government.
The GOL strategy will follow a phased or
‘tiered’ approach to demonstrate visible progress within a manageable
framework. The tiers are:
·
Tier one will
establish a minimum on-line presence for all departments and agencies plus a new
portal for the government by December 2000,
·
Tier two calls
for all key government services on-line by 2004 organized around citizens needs,
with the capability to process applications on-line in ‘real time’ and
securely handle financial transactions, and
·
Tier three
builds on the inter-jurisdictional service delivery initiatives, to provide for
joint Electronic Service Delivery (ESD) with provinces, territories,
municipalities, business, volunteer organizations and international partners.
Introduction
The Privy Council Office is the Prime
Minister’s department and the Cabinet Secretariat. It is a focal point of
action in the Government of Canada’s public service. Our work requires close
and continuous contact with other federal departments and agencies to support
their ability to work effectively and to ensure overall consultation and
coordination. We provide non-partisan advice and support to the government, and
leadership, coordination and support to the departments and agencies of the
government.
The primary responsibility of the Privy Council
Office is to provide public service support to the Prime Minister, to ministers
within the Prime Minister's portfolio, and to the Cabinet in order to facilitate
the smooth and effective operation of the Government of Canada.
The Privy Council Office is staffed by career
public servants. Our activities are guided by our mission and our values. Our
work reflects and supports the three core responsibilities of the Clerk of the
Privy Council, who is the head of PCO.
PCO’s
GOL Vision
« The Privy Council
Office is not primarily involved in delivering services and programs directly to
citizens. However, Government On-Line is one of the external business drivers of
the department’s strategic plan and its internal business processes. Three key
external client services provided by PCO to the Canadians have been identified
as candidates for the Internet channel.
Privy Council Office is
committed to accept correspondence and requests for congratulatory messages
through the Web interface and respond, as appropriate, via the same means or
through other channels like the regular mail or telephone.
Our Web site is made available to the public.
Information about our mandate, our services, and various information
resources can be found at this site. »
Key External Client Services
Prime Minister’s Correspondence
This external service has been established in order to
provide information and increase understanding of the government and its
policies by dealing with correspondence directed to the Prime Minister from a
broad spectrum of individuals and organizations in
Canada
and abroad. The
on-line electronic mail correspondence was implemented in November 1997.
It is fully operational and no further costs need to be incurred.
The clients of this service
are Canadians, businesses, non-Canadians, and schools.
For more information on this
on-line key external service, please contact :
Michèle Saint-Laurent
Phone : (613) 941-6888
Address : Privy Council
Office,
80 Wellington Street,
Ottawa
,
Ontario
,
K1A 0A3
E-Mail : mstlaurent@pco-bcp.gc.ca
URL(s)
http://www.pm.gc.ca
E-Mail : pm@pm.gc.ca
Prime Minister’s Congratulatory Messages
On request, the Prime Minister sends
congratulatory letters and certificates to Canadians celebrating a significant
birthday or wedding anniversary. Some
on-line features available on the
Prime Minister’s Web site since November 2000 allow access to a form to
request congratulatory letters and certificates.
In addition, an electronic form and an alternative format (PDF form) have
been available for on-line submission on the same site since April 2001.
Privy Council Office is planning to
enhance this service so that the electronic requests for congratulatory letters
and certificates will be submitted on-line and integrated into the new system to
support end-to-end transactions. The current automated system supporting the
operations of this service will be, in a first phase, redeveloped by June 2003
and, as a second phase, linked with the Web interface by the Fall 2003.
The new system, after having captured
the information from the requestor, will
automatically generate the appropriate letter(s) or certificate(s) with
transposition of the collected information in the adequate format, get it
verified by a qualified resource, print the envelope, and package it so that it
goes for signature and mailing. This
milestone will be completed by Fall 2003.
The clients of this service
are the Canadian public.
For more information on this
on-line key external service, please contact :
Michèle Saint-Laurent
Phone : (613) 941-6888
Address : Privy Council
Office,
80 Wellington Street,
Ottawa
,
Ontario
,
K1A 0A3
E-Mail : mstlaurent@pco-bcp.gc.ca
URL(s)
http://www.canada.gc.ca
http://www.pm.gc.ca
Privy Council Office Web Site
The Web site provides information on the Privy
Council Office mission, values, activities and programs, publications, and
related Ministers’ Offices. The
request for publications, the public inquiries on-line, automatic e-mail
acknowledgement, basic search and link to GOC portal were completed in December
2000. A new graphic design following Common Look and Feel Standards was
completed in October 2001 and further content enhancements were completed by
March 2002.
The clients of this service
are Canadians, Canadian businesses, non-Canadians, media, academics, other
departments/agencies and other governments.
For more information on this
on-line key external service, please contact :
Jean Weerasinghe
Phone : (613) 957-5133
Address : Privy Council
Office,
85 Sparks
Street
, Room 1000,
Ottawa
,
Ontario
,
K1A
0A3
E-Mail : jweerasing@pco-bcp.gc.ca
URL(s)
http://www.pco-bcp.gc.ca
GOL Contacts
PCO Lead Contact
Ann Marie Sahagian
Assistant Deputy Minister
(613) 957-5151
amsahagian@pco-bcp.gc.ca
PCO Project Office
Jean-Guy Dion
GOL Project Manager
(613)
995-8135
jgdion@pco-bcp.gc.ca
PCO Communications
Frances McRae
Senior Analyst, Communications and Consultations
(613) 957-5351
fmcrae@pco-bcp.gc.ca
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