Privy Council Office - Government On-Line 2004
BACKGROUND
The Government On-Line (GOL) strategy is meeting the Government of Canada’s
commitment to be known around the world as the government most connected to its
citizens, with Canadians able to access all government information and services
on-line at the time and place of their choosing. A critical step has been to
provide key government services electronically through a common government-wide
infrastructure.
The GOL strategy supports Service Canada and the vision for client-centred,
single-window service for all channels, including in person, by phone or
electronically. It is putting in place the backbone for the electronic links
within government that modern, seamless service delivery requires through all
channels, and will give public servants the electronic information and tools
they need to serve Canadians.
The GOL strategy is guided by the following set of principles. All Government
of Canada on-line services must:
- be bilingual and client-driven,
- be accessible from home, the workplace or public access points 24 hours a
day, 7 days a week,
- be intuitive and easy-to-use and navigate, including for citizens with
special needs,
- be respectful of privacy, security and confidentiality, and
- ensure Canadians have a choice in how they access government.
The GOL strategy follows a phased or ‘tiered’ approach to demonstrate
visible progress within a manageable framework. The tiers are:
- Tier one: a minimum on-line presence for all departments and agencies plus
a new portal for the government by December 2000,
- Tier two: all key government services on-line by 2004 organized around
citizens needs, with the capability to process applications on-line in ‘real
time’ and securely handle financial transactions, and
- Tier three: building on the inter-jurisdictional service delivery
initiatives, provides for joint Electronic Service Delivery (ESD) with
provinces, territories, municipalities, business, volunteer organizations
and international partners.
Introduction
The Privy Council Office is the Prime Minister’s department and the Cabinet
Secretariat. It is a focal point of action in the Government of Canada’s
public service. Our work requires close and continuous contact with other
federal departments and agencies to support their ability to work effectively
and to ensure overall consultation and coordination. We provide non-partisan
advice and support to the government, and leadership, coordination and support
to the departments and agencies of the government.
The Privy Council Office, headed by the Clerk of the Privy Council, is
staffed by career public servants. Our activities are guided by our mission and
our values, and our work reflects and supports our three core responsibilities:
to provide public service support to the Prime Minister, to ministers within the
Prime Minister's portfolio, and to the Cabinet in order to facilitate the smooth
and effective operation of the Government of Canada.
PCO’s GOL Vision
The Privy Council Office is committed to accepting correspondence to the
Prime Minister and requests for congratulatory messages from the Prime Minister
via the Prime Minister’s Web site (pm.gc.ca) and to respond, as appropriate,
via the same means or through other channels like the regular mail or telephone.
Our Web site is made available to the public. Information about our mandate, our
services, and various information resources can be found at this site.
While the Privy Council Office is not primarily involved in delivering
services and programs directly to citizens, Government On-Line is one of the
external business drivers of the department’s strategic plan and its internal
business processes. Three key external client services are now provided by PCO
to the Canadians who are the major candidates for the Internet channel.
Key External Client Services
Prime Minister’s Correspondence
Established for a broad spectrum of individuals and organizations in Canada
and abroad, this external correspondence service is intended to provide them
with information, to increase their understanding of the government and its
policies, and to inform the Prime Minister of the concerns of these
correspondents. The on-line electronic mail correspondence was implemented in
November 1997.
The clients of this service are Canadians, businesses, non-Canadians, and
schools.
For more information on this on-line key external service, please contact:
Michèle Saint-Laurent
Phone: (613) 941-6863
Address:
Privy Council Office, Ottawa, Ontario, K1A 0A3
E-Mail: mstlaurent@pco-bcp.gc.ca
URLs:
http://www.pm.gc.ca
http://www.canada.gc.ca
E-Mail: pm@pm.gc.ca
Prime Minister’s Congratulatory Messages
On request, the Prime Minister sends congratulatory letters and certificates
to Canadians celebrating a significant birthday or wedding anniversary. These
letters and certificates can be requested by telephone, by letter, or by fax,
and since April 2001 an electronic form and an alternative format (PDF) form
have been available for on-line submission on the Prime Minister’s site.
The Privy Council Office has enhanced and re-developed this service since its
launch so that the electronic requests for congratulatory letters and
certificates are now submitted on-line and integrated into a system to support
end-to-end transactions. This system, after capturing the information from the
requestor, automatically generates the appropriate letter(s) or certificate(s)
with transposition of the collected information in the correct format, prints
the envelope, and packages it for signature and mailing. This milestone was
completed in the fall of 2003.
The clients of this service are all spectra of the Canadian public.
For more information on this on-line key external service, please contact:
Michèle Saint-Laurent
Phone: (613) 941-6863
Address:
Privy Council Office, Ottawa, Ontario, K1A 0A3
E-Mail: mstlaurent@pco-bcp.gc.ca
URLs :
http://www.pm.gc.ca
http://www.canada.gc.ca
Privy Council Office Web Site
The Web site provides information on the Privy Council Office’s mission,
values, activities and programs, publications, and related Ministers’ Offices.
The request for publications, the public inquiries on-line, the automatic
e-mail acknowledgement, the basic search, and the link to GOC portal were
completed in December 2000. A graphic design following Common Look and Feel
Standards was completed in October 2001 and further content enhancements
continue to date, such as posting of travel and hospitality expenses for
selected officials, disclosure of the reclassification of occupied public
service positions, the publication of contracts over $10,000, and the addition
of a site for Official Languages.
The clients of this service are Canadians, Canadian businesses,
non-Canadians, media, academics, other departments/agencies and other
governments.
For more information on this on-line key external service, please contact:
Jean Weerasinghe
Phone: (613) 957-5133
Address:
Privy Council Office, Ottawa, Ontario, K1A 0A3
E-Mail: jweerasing@pco-bcp.gc.ca
URL: http://www.pco-bcp.gc.ca
GOL Contacts
PCO Lead Contact
Patrick Borbey
Assistant Deputy Minister, Corporate Services Branch
(613) 957-5151
pborbey@pco-bcp.gc.ca
PCO Communications
Christopher Bartman
Senior Research Advisor, Communications and Consultations
(613) 957-5166
cbartman@pco-bcp.gc.ca
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