The Homeless Individuals and Families Information System (HIFIS) Initiative
Contact the toll-free Help Desk for HIFIS Software support
1-866-324-2375
Monday to Friday 9:00 AM - 5:00 PM (Eastern Standard Time)
The Homeless Individuals and Families Information System (HIFIS) Initiative has taken a lead
role in establishing a community-driven national information system for shelter
service providers. The system helps facilities with operational and planning
activities while also serving as a source of comparable data on the
characteristics of the homeless population across Canada. This contributes to
the National Homelessness Initiative's objective of increasing the
understanding of homelessness in Canada and serves all stakeholders across Canada, including service
providers, researchers and multiple levels of government.
HIFIS is a user-friendly electronic records management system built for, and in
consultation with, community stakeholders. It is provided free of charge as a
means to collect information about the population using shelters while
assisting in daily operations such as booking-in and out clients, and reporting
on shelter use.
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