Publications

This section is the single access point to publications by the Office of Consumer Affairs and related organizations.

Reference Books

• Business Identity Theft Kit
  In this kit, business owners will learn how to protect their customers' personal information along with tips for reducing the risk of theft, what to do when a thief strikes and information on what and how to tell customers about a breach.


• Canadian Code of Practice for Consumer Protection in Electronic Commerce
  The Code establishes benchmarks for good business practice for merchants conducting commercial activities with consumers online.


• Canadian Consumer Handbook 2005
  This handbook offers tips, questions and advice on consumers' rights, along with contacts for help with common problems.


• Consumer Identity Theft Kit
  This kit identifies strategies to reduce your risk of becoming a victim of identity theft. It also contains steps that advise you on what to do if you are a victim as well as tips on what you can do to minimize the damages.


• Consumer Trends Report
  The Consumer Trends Report, a research document from the Office of Consumer Affairs, has a two fold purpose. First, it provides a general overview of past and current economic and marketplace trends of relevance to consumers. Secondly, the Report points to research gaps and opportunities for future work by the consumer affairs community.


• Guide to Apparel and Textile Care Symbols
  This guide explains in details the new and improved industry symbols to help you clean and launder clothing safely.


• Protecting Yourself Against Debit Card Fraud
  Taking steps to protect your debit card and PIN will help reduce your risk of being a victim of fraud. Find out more in this section.


• Reality Choices - for 18-30 year old consumers
  You will get information on how to avoid going into debt, how to take charge of your finances, how to put a roof over your head, what questions to ask when you are buying, leasing, insuring or repairing your vehicle and finally, how to obtain satisfaction when you shop.


• The Consumer Checklist for Choosing a Moving Company
  This checklist will aid you in selecting reputable, ethical and professional movers.

Annual Publication

• Financial Service Charges Annual Report 2002
• Financial Service Charges Annual Report 2001
• Financial Service Charges Annual Report 2000
• Financial Service Charges Annual Report 1999

To consult our list of research documents please visit the Consumer Policy Research Database.