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CRM Featured News

Genesys's AppFoundry and DevFoundry Are Innovation Springboards
App marketplace AppFoundry and developer portal DevFoundry have see rapid growth, with AppFoundry offering more than 100 customer experience apps and DevFoundry supporting over 250 users. (Featured on SmartCustomerService.com.)
Posted 12 Aug 2016

InContact Partners with HelpSocial for Social Customer Service Integration
inContact has partnered with HelpSocial to bring social media customer care capabilities to contact center agents using inContact's Open Cloud Platform. (Featured on SmartCustomerService.com.)
Posted 12 Aug 2016

Terminus Unveils Account-Based Marketing Cloud for Salesforce.com
The partner program aims to help B2B marketers build their ABM technology stacks by consolidating and classifying software vendors according to their functions.
Posted 11 Aug 2016

Socedo Announces Marketo Integration
The solution can help users identify and engage sales-ready leads based on social media activity in their Marketo databases.
Posted 10 Aug 2016

More CRM Featured News | View by Topic Center

Viewpoints (Web Exclusives)

Redefining the “M” in CRM

It's time to explore the human side of CRM in the B2B space. The third in a three-part series.

What Can Marketers Learn From the Presidential Campaign?

Political campaigns have their work cut out for them, with the vast array of devices and platforms on which to reach voters. Sound familiar? Take a page from their strategies.

Peering Past Millennials: 4 Ways to Target the Centennial Shopper

If you thought Millennials were a challenge, get ready for the Centennials: They're both thriftier and have a shorter attention span, and soon they'll make up more than a third of all customers.

More Viewpoints...

CRM Magazine, August 2016

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The 2016 CRM Market Leaders
Our finalist and winners in nine categories show the way forward with robust solutions, success in customer engagement, and smart strategies for the future.

The 2016 CRM Market Rising Stars
Whether you need to uncover customer data hidden in emails and texts or integrate mobile wallets into your marketing campaigns, our seven Rising Stars, and their innovative solutions, have got you covered.

The 2016 CRM Market Influential Leaders
This year's crop of visionaries includes a trail-blazing retailer, a cloud innovator, a social media maestro, and a trio of hospitality disruptors.

The 2016 CRM Market Elite Customers
The three Elite Customers demonstrate the power of using CRM to problem-solve, whether it's in service of an old-media company, a technology start-up, or a digital retailer.

The 2016 CRM Market Leaders: Enterprise CRM Suite

Across the Wire

Oracle Launches B2B Audience Data Marketplace
Posted 12 Aug 2016

1010data Releases Consumer Insights Platform (CIP) 3.0
Posted 12 Aug 2016

ConversationDriver Integrates with CRM Systems
Posted 12 Aug 2016

NUVIAD Launches NUVIAD Express
Posted 11 Aug 2016

Madison Logic Expands Activate ABM with Measurement and Attribution Analytics
Posted 10 Aug 2016

More CRM Across the Wire

CRM Web Events

August 17: How Channel Hoppers and Employees Are Changing Customer Service

August 24: Transforming Customer Support with Knowledge Management

August 30: Extreme Call Deflection: Utilizing your Digital Arsenal (Dude!)

More Web Events...