Resources for Business

Customers First

Customer Service Diagnosis for Your Business

Consumer Complaints Management - A Guide for Canadian Business (PDF)

Developed on behalf of the federal, provincial and territorial ministers responsible for consumer affairs.

Your Internet Business - Earning Consumer Trust

This document provides a guide for on-line merchants to protecting consumers and earning their trust.

Consumer Policy and Research Related to Businesses

The Canadian Code of Practice for Consumer Protection in Electronic Commerce

Establishes benchmarks for good business practice for merchants conducting commercial activities with consumers online.

Market-Driven Consumer Redress Case Studies and Legal Issues (PDF)

Small Business Tools

Small Business Financial Service Charges Calculator

This calculator is designed to help small businesses easily compare the monthly cost of most business accounts offered by the major financial institutions in Canada (Industry Canada).

Business Equipment Lease or Buy Calculator

The Lease or Buy Calculator is a tool designed to help in deciding whether to lease or buy business equipment (Industry Canada).