Programs
Service Standards
| WE UNDERTAKE TO PROVIDE OUR CLIENTELE WITH QUALITY
SERVICE |
 | Professional, courteous service .
We
serve our clients courteously and professionally.
Customized service
Upon request or on the initiative of
an advisor, we arrange an interview with our clients in order to understand
their needs clearly and to define their projects.
Responsive service
We return our clients' calls or
e-mails within two working days.
Our objective is to minimize response time with respect to the client's
request for information or advice. If the application requires in-depth
research, we inform the client of the processing time needed.
Our objective is to minimize response time with respect to the client's
application for financial assistance. As soon as the application is complete and
analysis of the project can begin, we aim to notify the client of our decision
within 35 to 65 days, depending on the scope of the project.
We serve our clients in the official language of their choice.
Confidential service
We process all client files in
strict confidentiality.
* * *
If you feel we have not lived up to our commitment to provide you with
quality service, please contact the
director
of the business office serving you.
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