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Mediation

In some circumstances, the Air Travel Complaints Program's staff informally mediate complaints with the goal of finding a mutually acceptable resolution among the parties. For more information, please click on the following link:
http://www.cta-otc.gc.ca/cta-otc2000/menu_e.html

Complete mediation services are available for rail, marine and accessible transportation complaints. For more information about the Agency's mediation process, please refer to the on-line brochure entitled Resolving Disputes Through Mediation or contact:

Manager, Mediation Unit
Tel: (819) 953-0328
Toll Free: 1-888-222-2592
TTY: 1-800-669-5575 or (819) 953-9705
Fax: (819) 953-5564
E-mail: mediation.transpo@cta-otc.gc.ca