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e-service Helpdesk for individuals
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e-service Helpdesk for individuals

How you can contact us
e-service Helpdesk for individuals
To get help accessing My Account, or using Change my address
1-800-714-7257
If you're calling from outside Canada and the United States, call us collect at (204) 984-0120
TTY e-service Helpdesk for individuals

1-888-768-0951

e-service Helpdesk hours of service
Time zone Monday to Friday
Pacific Time 5:00 a.m. to 5:00 p.m.
Mountain Time 6:00 a.m. to 6:00 p.m.
Central Time 7:00 a.m. to 7:00 p.m.
Eastern Time 8:00 a.m. to 8:00 p.m.
Atlantic Time 9:00 a.m. to 9:00 p.m.
Newfoundland Time 9:30 a.m. to 9:30 p.m.
Outside Canada and the US (Central Time) 7:00 a.m. to 7:00 p.m.

Notes:

  1. The e-service Helpdesk is not available on weekends and statutory or civic holidays.
  2. If your question is about a screen, please have the screen reference number handy. You will find the number at the bottom right corner of your screen. If your question is about an error message, please have the message and error number handy.
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Date modified:
2006-01-03 		Top of page
Top of page 		Important notices