Service Improvement in the Canada Customs and Revenue Agency (CCRA)

This service improvement report covers the 2003-2004 fiscal year and complements the CCRA Annual Report to Parliament 2003-2004. It is also the CRA's final report on the federal government's Service Improvement Initiative.

The report can be downloaded in HTML format, or in a print-ready .pdf version by selecting the links below:

• 2003-2004 Service Improvement in the Canada Customs and Revenue Agency (CCRA)
• 2003-2004 Service Improvement in the Canada Customs and Revenue Agency (CCRA) (PDF - 1.2 Mb)

You can also select a link in the left menu to access a service improvement report for a particular fiscal year.