Frequently asked questions (FAQs)

1. What electronic mailing lists does the CRA offer?
2. How do you know if your subscription has been successful?
3. Will the CRA automatically add you to new lists when they become available?
4. How do you unsubscribe from an electronic mailing list?
5. How can you be sure that your email address won't be shared with other organizations?
6. When you subscribe to the electronic mailing list for GST/HST News, will you stop receiving the year-end paper edition in the mail?

1. What electronic mailing lists does the CRA offer?
Click on Subscribe to a list to see the electronic mailing lists currently available.

2. How do you know if your subscription has been successful?
After you subscribe to a list, we'll send you an email asking you to confirm that you want to subscribe. We do this to protect your privacy, and to ensure that it was you that subscribed to the list and not someone else who used your email address.

Once you confirm that you want to subscribe to the list, we'll send you a second email indicating that you have been successful in subscribing. We'll also send you instructions on how to unsubscribe from the list.

3. Will the CRA automatically add you to new lists when they become available?
No. You must subscribe to each electronic mailing list individually by providing your email address and selecting the list to which you want to subscribe.

4. How do you unsubscribe from an electronic mailing list?
You can unsubscribe from an electronic mailing list at any time. Each mailing list subscription page has an unsubscribe section at the bottom of the page. In addition, instructions for unsubscribing to a list are included in every email you receive for your list.

5. How can you be sure that your email address won't be shared with other organizations?
Your privacy is very important to the CRA. We will not share your information with any other organizations, and only CRA employees working directly on a specific electronic mailing list will have access to its membership. Please see our Privacy protection page for more information.

6. When you subscribe to the electronic mailing list for GST/HST News, will you stop receiving the year-end paper edition in the mail?
The GST/HST News is published four times a year on our Web site. We also mail the GST/HST News once a year, in December, to all GST/HST registrants. Subscribers to the GST/HST News electronic mailing list will continue to receive the paper version of the newsletter once a year because we cannot remove individual GST/HST registrants from our mailing list.

In response to clients' concerns with the paper burden associated with a quarterly publication, we decided to publish the newsletter in paper only once a year. Since not every small business has a computer with Internet access, and not every registrant wishes to search the CRA Web site, we believe it is still in the best interests of registrants to receive an annual paper version of the newsletter.

The benefit of offering you an electronic subscription to GST/HST News, is to provide you with an automatic reminder that the most recent edition of the newsletter is available on-line. This relieves you from the task of remembering to search for the newsletter on a quarterly basis.