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Service Improvement in the Canada Customs and Revenue Agency (CCRA)This service improvement report covers the 2002-2003 fiscal year and complements the CCRA Annual Report to Parliament 2002-2003. It is also the CCRA's final report on the federal government's Service Improvement Initiative. The report can be downloaded in HTML format by selecting the link below: You can also select a link in the left menu to access a service improvement report for a particular fiscal year. |
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