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Service Improvement in the Canada Customs and Revenue Agency (CCRA)
for 2003-2004

The CCRA Plan for Service Improvement

1. Expanded electronic service

2. Account Manager framework

3. Customized approach to compliance

4. Strengthened partnerships and co-operation

5. Timeliness

6. Consultation, transparency, clarity, and simplification

7. Workforce development

Overall performance against service standards

Explanatory Notes

Exhibit 1 New service standards and targets for 2004-2005

Exhibit 2 Adjustments to existing service standards for 2004-2005

Exhibit 3 Service standards under development in 2004-2005

Service improvement and client satisfaction

Exhibit 4 CCRA Annual Survey

Exhibit 5 CCRA Annual Survey

Exhibit 6 CCRA survey results and margins of error
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Date modified:
2004-10-28 		Top of page
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