Frequently asked questions about Direct Deposit

1. How do I start direct deposit?
2. How do I change my direct deposit information?
3. How do I end direct deposit?

1. How do I start direct deposit?
You can request that your payments be direct deposited in any bank, trust company, credit union or other registered financial institution in Canada.

You must make a request in writing to commence direct deposit. Your application can be submitted by completing one of the following:

• Form T1-DD(1), Direct Deposit Request - Individuals;
• a written request for direct deposit including: your social insurance number, which payment you would like deposited, a void cheque or your banking information, including the bank branch number, institution number, and your account number, and your signature;
• the "Direct deposit - Start or change" section on your Income Tax and Benefit return;
• the direct deposit section of Form RC151, GST/HST credit Application for individuals who become residents of Canada.

If for any reason we cannot deposit a payment into your account, we will mail a cheque to you at the address we have on file.

2. How do I change my direct deposit information?
If you receive your payments by direct deposit and your banking information changes, complete one of the following:

• a Form T1-DD(1), Direct Deposit Request - Individuals;
• a written request for direct deposit change including: your social insurance number, which payment you would like deposited, a void cheque or your new banking information, including the bank branch number, institution number, and your account number, and your signature; or
• the "Direct deposit - Start or change" section on your Income Tax and Benefit return.

3. How do I end direct deposit?
If you want to cancel your direct deposit,

• complete Form T1-DD(1) Direct Deposit Request - Individuals;
• submit a written request for direct deposit cancellation that includes: your social insurance number, the payment for which you would like the direct deposit cancelled, and your signature; or
• call 1-800-959-8281. Note: To help prevent fraud, we do not accept changes to your banking information over the telephone. The only changes we can make are to cancel the direct deposit for any of your payments, or to arrange for additional payments to be deposited into an existing direct deposit account.

Canada Child Tax Benefit (CCTB) payment information

GST/HST credit payment information