Service Improvement in the Canada Customs and Revenue Agency (CCRA)
This service improvement report covers the 2003-2004 fiscal year and complements the CCRA Annual Report to Parliament 2003-2004. It is also the CRA's final report on the federal government's Service Improvement Initiative.
The report can be downloaded in HTML format, or in a print-ready .pdf version by selecting the links below:
You can also select a link in the left menu to access a service improvement report for a particular fiscal year.
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