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Service Improvement
2004-2005
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Table of Contents
Service Improvement in the Canada Revenue Agency (CRA)
A five-year overview
Service improvements
Our Strategic Directions
1. Expanded electronic service
2. Account Manager framework
3. Customized approach to compliance
4. Strengthened partnerships and co-operation
5. Timeliness
6. Consultation, transparency, clarity, and simplification
7. Workforce development
Service standards
Overview--a five-year perspective
Overall performance against service standards - Recent performance
Service improvement and client satisfaction
Other surveys
Conclusions
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Next page: Service Improvement in the Canada Revenue Agency (CRA)
Date modified:
2005-11-08
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