Problems and Complaints

This section contains information on irritants, hazards and threats that you can face as a consumer in today's marketplace. It also gives you solutions and redress strategies to immediate problems.

The Complaint Courier

The Complaint Courier is a powerful on-line tool to assist you prepare your complaint, determine its validity, and provide you with advice on how to complain effectively.

With the click of the mouse your complaint will be delivered by e-mail to the appropriate consumer affairs agency, and when possible, to the business in question. When all else fails the Courier will provide you with information on available alternatives to dispute resolution.

How to Complain Effectively

Steps on how to complain effectively.

What to Do When You Have Complained Without Any Results?

Recalls

Links to various sources of information regarding vehicule, food and product recalls alsong with health warnings in both Canada and the United States.

Scams / Fraud

Learn how to protect yourself against various types of scams and fraud.

Consumer Tips - Electronic Commerce

Assess whether you are getting the information you need before you make a purchase on-line.

Privacy and Identity Protection

Inform yourself on how to protect your privacy and your personal information.You will also learn how to protect you identity and what to do if you are a victim.

Telemarketing and Mailing Lists

This section provides you with general information on telemarketing, tips on how to be a smart shopper on the phone and how to reduce the number of marketing offers.

Taxes

Canada Revenue Agency

Provides access to FAQ's, publications, guides and forms, as well as other resources.

Regulating Tax Rebate Discounting Businesses

A brief description of how the Tax Rebate Discounting Act regulates tax discounting businesses. From the Canada Business Service Centres web site.