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For the general public:

Jobs Open to the Public

For specialized recruitment programs:

Post-Secondary Recruitment

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Client Satisfaction Survey - January 2002 to mid-December 2003

Since November 1, 2001, the PSC has collected feedback from Canadians seeking employment in the federal public service, using the Common Measurement Tool provided by Treasury Board.

Two sources of information are currently available:

Services "In Person": Feedback from Canadians visiting the reception areas of district offices.

Internet Services: Feedback from Canadians who access employment opportunities through the jobs.gc.ca website.

Survey on Internet Services - 3,017 questionnaires returned

How often have you used our services?

First time	30%
Every week or less	44%
Every month	16%
Every year	10%

What is your preferred method of service access?

By telephone	8%
In person	10%
By internet	82%

Degree of Satisfaction - Information on Public Service Job Openings

Degree of Satisfaction (see table below)

Easy to find our web site	74% approval
Web pages load quickly	74% approval
Images and graphics are visually appealing	74% approval
It is easy to print pages or application forms	73% approval
Documents and other information were easy to understand	69% approval
Our e-mail notification service, SOS jobs	67% approval
The information was easy to locate	65% approval
The waiting time to obtain an answer from e-mail is short	63% approval
The site has all the information I need	62% approval
It is clear what to do if I have a problem	60% approval
Overall, how satisfied were you with the service we provide?	64% approval

Our Pledge of Service to our Clients
Return to the Survey

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Updated: 2005-11-03

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