Access to Justice
in Both Official Languages: English and French Before Federal Court
- Conference April 2003 - Final Report (not available in
hard copy) |
[.html
format] [.pdf
format] |
Author(s): The Canadian Centre for Management
Development in Partnership with the Department of Justice of Canada
and the Office of the Commissioner of Official Languages. |
Year of Publication: 2003 |
available on the web only |
Administrative Morality |
Author: James Q. Wilson |
Year of Publication: 1998 |
Order #:
P80B |
Advancing Canadian Interests
in the United States: A Practical Guide for Canadian Public Officials |
[.pdf
format] [.html
format] |
Author: Louis Ranger (Chair) |
Year of Publication: 2004 |
Order #:
P127B |
Audit and Evaluation
|
[.pdf
format] |
Author: Michael Thomas |
Year of Publication: 1996 |
Order #:
P72B - out of stock |
Autonomy, Accountability
and Performance Measurement |
Author: J. David Wright |
Year of Publication: 1995 |
Order #:
P57B |
Building Cross-Border
Links: A Compendium of Canada-US Government Collaboration |
[.pdf format]
[.html format]
|
|
|
Author: Louis Ranger (Chair) |
Year of Publication: 2004 |
Order #:
P128B |
Building on a Strong
Foundation - the dialogue continues: a case study approach to values
and ethics in the public service - Vol I |
[.pdf
format] [.html
format] |
|
Year of Publication: 2000 |
Order #:
P94B |
Building on a Strong
Foundation - the dialogue continues: a case study approach to values
and ethics in the public service - Vol II |
[.pdf
format] [.html
format] |
|
Year of Publication: 2001 |
Order #:
P103B |
Building Trust:
A Foundation of Risk Management |
[.pdf
format] |
Authors: Jean Bélanger, Valérie
Baillard, Samuel Steinberg, Geoff Dinsdale, Kirk Giroux |
Year of Publication: 2001 |
available on the web only |
Business Plans and
Annual Reports |
[.pdf
format] |
Author: Doreen Wilson |
Year of Publication: 1996 |
Order #:
P68B - out of stock |
Canadian Centre
for Management Development: The Early Years (The) |
Author: John Hunter |
Year of Publication: 1994 |
Order #:
P33E - out of stock
P33 F- out of stock |
Canadian Model of
Public Administration? (A) |
[.pdf
format] [.html
format] |
Author: Iain Gow |
Year of Publication: 2004 |
Order #:
P121B |
Case Study in Multi-Stakeholder
Consultation: The Corporate History of the Federal Pesticide Registration
Review, or How We Got From There to Here - Vol. 1. General Principles
for Decision Makers (A) |
Author: Hajo Versteeg |
Year of Publication: 1992 |
Order #:
P9E1 - out of stock |
Case Study in Multi-Stakeholder
Consultation: The Corporate History of the Federal Pesticide Registration
Review, or How We Got From There to Here - Vol. 2. Practical Considerations
for Process Managers and Participants (A) |
Author: Hajo Versteeg |
Year of Publication: 1992 |
Order #:
P9E2 - out of stock |
Challenges for
the South African Public Service in the Context of the New African
Initiative |
[.pdf
format] |
Author: Hon. Geraldine Fraser-Moleketi |
Year of Publication: 2002 |
Order #:
P111B |
Changing Profile
of Federal Deputy Ministers, 1867 to 1988 (The) |
Authors: Jacques Bourgault,
Stéphane Dion |
Year of Publication: 1991 |
Order #:
P7E - out of stock
P7 F - out of stock |
Citizen/Client Surveys:
Dispelling Myths and Redrawing Maps |
[.pdf
format] |
Authors: Geoff
Dinsdale, D. Brian Marson |
Year of Publication:
1999/03 |
Order #:
P89B |
Citizen-Centred
Service: Responding to the Needs of Canadians - HANDBOOK |
[.pdf
format] |
|
Year of Publication: 1999 |
Order #:
P90B |
Citizens First -
SUMMARY |
[.pdf
format] |
Author: Erin Research Inc. |
Year of Publication: 1998 |
Order #:
P83B |
Citizens First -
COMPLETE VERSION |
[.pdf
format] |
Author: Erin Research Inc. |
Year of Publication: 1998 |
Order #:
P84B |
Citizen’s
Forum on Canada's Future: Report on the Consultative Process |
Author: Wendy Porteous |
Year of Publication: 1992 |
Order #:
P10E - out of stock
P10F - out of stock |
Client Satisfaction Surveying: A
Manager’s Guide |
The Common Measurements Tool (CMT), related
survey guides, and other support materials are now available through
the Institute for Citizen-Centred
Service (ICCS) |
Authors: Faye Schmidt, Teresa
Strickland |
Year of Publication: 1998 |
Order #:
P86E P86F |
Client Satisfaction Surveying: Common
Measurements Tool |
The Common Measurements Tool (CMT), related survey guides,
and other support materials are now available through the Institute
for Citizen-Centred Service (ICCS) |
Authors: Faye Schmidt, Teresa
Strickland |
Year of Publication: 1998 |
Order #:
P85E P85F |
Contemporary Role
and Challenges of Deputy Ministers in the Government of Canada (The) |
[.pdf
format] [.html
format] |
Author: Jacques Bourgault |
Year of Publication: 2003 |
Order #:
P113B - out of stock |
Continuous Learning:
A CCMD Report - COMPLETE VERSION |
[.pdf
format] |
|
Year of Publication: 1994 |
Order #:
P34B - out of stock |
Continuous Learning:
A CCMD Report - SUMMARY |
|
Year of Publication: 1994 |
Order #:
P35B |
Constitutional Conferences
Secretariat: A Unique Response to a Public Management Challenge (The) |
Author: Peter
Harrison |
Year of Publication: 1992 |
Order#:
P15E- out of stock
P15F- out of stock |
Consultation: When
the Goal is Good Decisions |
Authors: R. Anne Patterson,
Rod A. Lohin, D. Scott Ferguson |
Year of Publication: 1992 |
Order #:
P14E - out of stock
P14F - out of stock |
Creating Common
Purpose: The Integration of Science in Canada’s Public Service |
[.pdf
format] [.html
format] |
Author(s): Arthur May (Chair) |
Year of Publication: 2002 |
Order #:
P107B |
Crisis and Emergency
Management: A Guide for Managers of the Public Service of Canada |
[.pdf
format] [.html
format]
Supporting Document:
- The Federal Experience: Case Studies on Crisis and Emergency
Management [.pdf
format] [format
html]
|
Author: André Gladu (Chair) |
Year of Publication: 2003 |
Order #:
P117B |
Decline of Civil
Society: How Come? So What? (The) |
[.pdf
format] |
Author: Robert D. Putnam |
Year of Publication: 1996 |
Order #:
P66B |
Equality, Human
Rights and Women |
Author: Rosalie Silberman Abella |
Year of Publication: 1994 |
Order #:
P41B |
Employed Mothers:
Balancing Work and Family Life - COMPLETE VERSION |
[.pdf
format] |
Authors: Catherine Lee, Linda
Duxbury, Christopher Higgins |
Year of Publication: 1994 |
Order #:
P39B - out of stock |
Employed Mothers:
Balancing Work and Family Life - SUMMARY |
Authors: Catherine Lee, Linda
Duxbury, Christopher Higgins |
Year of Publication: 1994 |
Order #:
P40B |
Employee Surveys
in the Public Service: Experiences and Success Factors |
[.pdf
format] |
|
|
Author: Paul de L. Harwood |
Year of Publication: 1998 |
Order #:
P82B - out of stock |
Essence of Public
Service (The) |
Author: Peter Hennessy |
Year of Publication: 1997 |
Order #: P77B |
Ethics Era in Canadian
Public Administration (The) |
[.pdf
format] |
Author: Kenneth Kernaghan |
Year of Publication: 1996 |
Order #:
P63B |
Federal Regional Councils and Horizontal
Governance (The) |
[.pdf
format] |
Author: Luc Juillet |
Year of Publication: 2001 |
available on the web only |
Fine Balance: A
Manager’s Guide to Workplace Well-Being (A) |
[.pdf
format] [.html
format] |
Author(s): Yazmine Laroche
(Chair) |
Year of Publication: 2002 |
Order #:
P109B |
Financial Issues
|
[.pdf
format] |
Author: John Dingwall |
Year of Publication: 1996 |
Order #:
P69B - out of stock |
Foundation for
Developing Risk Management Learning Strategies in the Public Service
(A) |
[.pdf
format] [.html
format]
Supporting Documents:
- Building Trust: a Foundation of Risk Management [.pdf
format] [.html
format]
- A Primer on Risk Management In the Public Service [.pdf
format] [.html
format]
|
Author(s): Ian Shugart (Chair) |
Year of Publication: 2001 |
Order #:
P100B |
Framework for Management
Development in the Federal S&T Community |
[.pdf
format] |
Author: William G. Doubleday |
Year of Publication: 2001 |
Order #:
P101B |
French to Follow?:
Revitalizing Official Languages in the Workplace |
[.pdf
format] [.html
format] |
Authors: Michael Wernick (chair) Patrick
Boisvert Matthieu Leblanc |
Year of Publication: 2003 |
Order #:
P116B |
From
Policy to Performance: Implementing Service Quality Improvements in
Public Sector Organizations |
Authors: Tim Plumptre, Donald
Hall |
Year of Publication: 1993 |
Order #:
P25E - out of stock
P25F |
From
Studies to Action |
Summary
[.pdf] Strengthening
Policy Capacity [.pdf] Management
of Horizontal Policy Issues [.pdf] Management
of Overhead Services [.pdf] Planning
Tool for Thinking About the Future of the Public Service [.pdf]
|
available on the web
only |
Globalization,
Government and Competitiveness |
Author: Nancy J. Adler |
Year of Publication: 1994 |
Order #:
P36B |
Globalization and
Governance - (COMPLETE VERSION) |
Author: Donald J. Savoie |
Year of Publication: 1994 |
Order#:
P30B |
Globalization and
Governance - (SUMMARY) |
Author: Donald J. Savoie |
Year of Publication: 1994 |
Order#:
P44B |
Good
Practices in Citizen-Centred Service |
[.pdf
format] |
Authors: D. Marie Blythe,
D. Brian Marson |
Year of Publication: 1999 |
Order #:
P88E
P88F |
Good Practices in Organizations
other than the Government of Canada: Parliamentary Accountability,
Results-Based Management and Management Competency Development Strategies
|
[.html
format] |
Author:
Jacques Bourgault |
Year
of Publication: 2005 |
Order #:
P132 |
Governance in a
Changing Environment |
This volume is co-published by CCMD and McGill-Queen's
University Press and may be ordered directly from McGill-Queen's University
Press by phone at 1-800-565-9523, by fax at 1-800-221-9985 or (416)
667-7832, or by e-mail at tbooks@gpu.utcc.utoronto.ca |
Authors: B. Guy Peters, Donald
J. Savoie, eds. |
Year of Publication: 1995 |
Cloth: $70.00 Paper:$29.95 |
Governance in the
Twenty-first Century: Revitalizing the Public Service |
This volume is co-published by CCMD and McGill-Queen's
University Press and may be ordered directly from McGill-Queen's University
Press by phone at 1-800-565-9523, by fax at 1-800-221-9985 or (416)
667-7832, or by e-mail at tbooks@gpu.utcc.utoronto.ca |
Authors: B. Guy Peters, Donald
J. Savoie, eds. |
Year of Publication: 2000 |
Cloth: $70.00 Paper:$29.95 |
Governing in the
Millennium: How Much Less Government? |
[.pdf
format] |
Author: Arthur Kroeger |
Year of Publication: 1996 |
Order#:
P64B - out of stock |
Guide to Building
Dialogues on Horizontality |
[.html
format] [.pdf
format] |
|
Year of Publication: 2001 |
available on the web only |
History of the Patented
Medicines Prices Review Board: The Early Years(A) |
Author: Eric A. Milligan |
Year of Publication: 1991 |
Order #:
P3E- out of stock |
Horizontality and
Public Management |
[.pdf
format] |
Authors: Jacques Bourgault
Rene Lapierre |
Year of Publication: 2000 |
Order #:
P96B |
Horizontal Challenge:
Line Departments, Central Agencies and Leadership (The) |
[.pdf
format] [.html
format] |
Authors: Herman Bakvis Luc
Juillet |
Year of Publication: 2004 |
Order #:
P124E
P124F |
Horizontal Management:
Trends in Governance and Accountability |
[.pdf
format] [.html
format] |
Author: Tom Fitzpatrick |
Year of Publication: 2001 |
available on the web only |
How to Create Superior
Briefings |
[.pdf
format] |
Author: Roderick
G. Quiney |
Year of Publication: 1991 |
Order #:
P1B - out of stock |
How Should the
Performance of Senior Officials be Appraised? The Response from Federal
Deputy Ministers - SUMMARY |
Authors: Jacques Bourgault
Stéphane Dion |
Year of Publication: 1993 |
Order #:
P27B |
How Should the
Performance of Senior Officials be Appraised? he Response from Federal
Deputy Ministers - COMPLETE VERSION |
Authors: Jacques
Bourgault Stéphane Dion |
Year of Publication: 1993 |
Order #:
P19E - out of stock
P19F - out of stock |
Human Resources
Management Issues |
[.pdf
format] |
Author: Betty
Rogers |
Year of Publication: 1996/10 |
Order #:
P70B - out of stock |
Implementing
the U.K. Citizen's Charter - COMPLETE VERSION |
Author: G. Bruce
Doern |
Year of Publication: 1992 |
Order #:
P18E - out of stock
P18F - out of stock |
Implementing
the U.K. Citizen's Charter - SUMMARY |
Author: G. Bruce Doern |
Year of Publication: 1992 |
Order #:
P26B |
Implementing the
Social Union Framework Agreement: A Learning and Reference Tool
|
[.pdf
format] [.html
format] |
Author(s): Alan Nymark (Chair) |
Year of Publication: 2001 |
Order #:
P97B |
Innovations
and Good Practices in Single-Window Service |
[.pdf
format] |
Authors: Stephen Bent, Kenneth
Kernaghan, D. Brian Marson |
Year of Publication: 1999 |
Order #:
P87E
P87F - out of stock |
Innovation in the
Public Service |
Author: James
Iain Gow |
Year of Publication: 1991 |
Order #:
P4E - out of stock |
International Comparison
in Human Resource Management Reform |
[.pdf
format] |
Author: Kenneth Kernaghan |
Year of Publication: 2001 |
Order #:
P104B |
Internal Services:
Ensuring the Realization of Key Govt. Policy Directions While Respecting
PS Values |
[.pdf
format] [.html
format] |
Author(s): Serge Rainville (Chair) |
Year of Publication: 2002 |
Order #:
P108B |
Inventory on Learning
Tools (An) |
[.pdf
format] |
Author: Peter Stoyko |
Year of Publication: 2001 |
available on the web only |
Issues for Parent
Departments and Central Agencies |
Author: Alti
Rodal |
Year of Publication: 1996 |
Order #:
P61B - out of stock |
Learning Journey:
A Guide to Achieving Excellence (The) |
[.pdf
format] [.html
format]
Supporting Documents:
- A Discussion Paper for the CCMD Action-Research Roundtable
on the Learning Organization [.pdf
format] [.html
format]
- An Initial Exploration of the Literature on Innovation [.pdf
format] [.html
format]
- Primer On Knowledge Management In The Public Service [.pdf
format] [.html
format]
- An Inventory Of Learning Tools [.pdf
format] [.html
format]
|
Author(s): Samy Watson (Chair) |
Year of Publication: 2001 |
Order #: P98B |
Leadership for
a Changing World: Developing Executive Capability - DETAILED REPORT |
Authors: Peter
Larson, Robert Mingie |
Year of Publication: 1992 |
Order #:
P24E - out of stock
P24F - out of stock |
Leadership for
a Changing World: Developing Executive Capability - HIGHLIGHTS |
Authors: Peter
Larson, Robert Mingie |
Year of Publication: 1992 |
Order #:
P17E - out of stock
P17F - out of stock |
Learning@Large:
An e-Learning Guide for Managers |
[.pdf
format] [.html
format] |
Author: Alain Jolicoeur (chair) |
Year of Publication: 2003 |
Order #:
P115B |
Learning in an
Organizational Setting: The Public Service Context |
Author: R. Bruce
Dodge |
Year of Publication: 1991 |
Order #:
P6E - out of stock
P6F - out of stock |
Learning Organization
(A Discussion Paper for CCMD’s Action-Research Roundtable on
the) |
[.pdf
format] [.html
format] |
Author: Peter Stoyko |
Year of Publication: 2001 |
available on the web only |
Literature on Innovation
(An Initial Exploration of the) |
[.pdf
format] |
Author: Peter Stoyko |
Year of Publication: 2001 |
available on the web only |
Making Transitions Work: Integrating
External Executives into the Federal Public Service |
[.pdf
format] [.html
format] |
Authors: Arthur Kroeger Jeff
Heynen |
Year of Publication:
2003 |
Order #:
P119B |
Management Advisory
Boards |
[.pdf
format] |
Author: Jane
Newcombe |
Year of Publication: 1996 |
Order #:
P73B - out of stock |
Management of Horizontal
Issues: Annotated Bibliography |
[.pdf
format] |
Authors: Samuel Steinberg, Elizabeth
Moore, Nathalie Burlone |
Year of Publication: 2001 |
available on the web only |
Management Model
(A) |
Author: John L. Manion |
Year of Publication: 1989 |
Order #:
P76E - out of stock
P76F |
Management Techniques
for the Public Sector: Pulpit and Practice - COMPLETE VERSION
|
Author: Christopher Pollitt |
Year of Publication: 1995 |
Order #:
P53B |
Management Techniques
for the Public Sector: Pulpit and Practice - SUMMARY |
Author: Christopher Pollitt |
Year of Publication: 1995 |
Order #:
P59B |
Managing a Royal
Commission: A Planning and Organizational Model Derived from the Experience
of the Royal Commission on National Passenger Transportation |
Authors: R. Bruce Dodge Janet
Smith, R. Anne Patterson |
Year of Publication: 1994 |
Order #:
P42E
P42F - out of stock |
Managing Change:
Going Around in Circles... but in the Right Direction |
Author: Pierre De Celles |
Year of Publication: 1995 |
Order #:
P56B |
Managing Horizontal
Government: The Politics of Coordination |
[.pdf
format] |
Author: B. Guy Peters |
Year of Publication: 1998 |
Order #:
P78B - out of stock |
Managing Incoherence:
The Coordination and Empowerment Conundrum |
Author: B. Guy Peters, Donald
J. Savoie |
Year of Publication: 1995 |
Order #:
P52B |
Managing Public
Sector Divestment |
Authors: Taïeb Hafsi,
Jan J. Jörgensen |
Year of Publication: 1992 |
Order #:
P16E - out of stock |
Managing Strategic
Change, Learning from Program Review |
Authors: Peter Aucoin,,
Donald J. Savoie, eds |
Year of Publication: 1998 |
Order #:
P81E
P81F |
Marketing |
[.pdf
format] |
Author: John
Dingwall |
Year of Publication: 1997 |
Order #:
P71B - out of stock |
Meeting the Challenge:
Managing Change in the Nineties |
[.pdf
format] |
Author: David Shepherdson |
Year of Publication: 1995 |
Order #:
P48B |
Ministerial Chiefs
of Staff in the Federal Government in 1990: Profiles, Recruitment,
Duties and Relations with Senior Public Servants |
Author: Micheline Plasse |
Year of Publication: 1994 |
Order #:
P32E
P32F |
Modernizing Governance:
A Preliminary Exploration |
[.pdf
format] |
Authors: J. Jenson, Paul
G. Thomas, Vincent Lemieux, Peter Aucoin |
Year of Publication: 2000 |
Order#:
P95B |
b) Summary Report
of the Conference on May 3rd, 2000 on Modernizing Governance |
[.pdf
format] |
Author: Raymond D'Aoust |
Year of Publication: 2000 |
available on the web only |
Modernizing
Government Accountability: A Framework for Reform |
[.pdf
format] [.html
format] |
Authors:
Peter Aucoin
Mark D. Jarvis |
Year of Publication: 2005 |
Order #:
P131E
P131F |
Moving Beyond the
Workplace: Exploring Life’s Journey |
[.pdf
format] [.html
format] |
Author: James Nininger |
Year of Publication: 2003 |
Order #:
P114B |
Moving from the
Heroic to the Everyday: Lessons Learned from Leading Horizontal Projects
|
[.pdf
format] [.html
format]
Supporting Documents:
- Guide to Building Dialogues on Horizontality [.pdf
format] [.html
format]
- The Federal Regional Councils and Horizontal Governance [.pdf
format] [.html
format]
- Horizontal Government: Trends in Governance and Accountability
[.pdf
format] [.html
format]
- Management of Horizontal Issues [.pdf
format] [.html
format]
|
Author(s): James Lahey (Chair) |
Year of Publication: 2001 |
Order #:
P99B |
Myth of Shared Values
in Canada |
[.pdf
format] [.html
format] |
Author: Joseph Heath |
Year of Publication: 2003 |
Order #:
P111B |
Negotiating Labour
Market Development Agreements (LMDAs) |
[.pdf
format] |
Authors: Herman Bakvis Peter
Aucoin |
Year of Publication: 2000 |
Order #:
P92B |
Negotiation: Redefining
Success |
[.pdf
format] |
Author: Joseph Stanford |
Year of Publication: 1994 |
Order #:
P38B |
New Management for
a State: Liberal, social, and republican (A) |
[.pdf
format] |
Author: Luiz Carlos Bresser-Pereira |
Year of Publication: 2001 |
Order#:
P102B |
New North America:
Report on Discussions among Experts and Public Servants (The)
|
[.pdf
format] [.html
format] |
Authors: John Higginbotham Kevin Ginter |
Year of Publication: 2004 |
Order#:
P123B |
North America in
the 21st Century |
[.pdf
format] [.html
format] |
Author: Jorge Castañeda |
Year of Publication: 2004 |
Order #:
P129B |
“Now Comes
the Turn of Women” |
Author: Arthur Kroeger |
Year of Publication: 1995 |
Order #:
P50B |
Only Those Who
Believe Can Stay the Course in TurbulentTimes: A Value-Based, Strategic
Approach to the Management and Development of Corrections |
Author: Ole Ingstrup |
Year of Publication: 1995 |
Order #:
P49B |
Organizational
Climate and Personal Projects: Gender Differences in the Public Service |
[.pdf
format] |
|
|
Authors: Susan D. Phillips,
Brian R. Little, Laura A. Goodine Ole Ingstrup |
Year of Publication: 1997 |
Order #:
P74B - out of stock |
Organizing for Deliberate
Innovation: A Toolkit for Teams |
[.pdf
format] [.html
format] |
Author(s): Ruth Dantzer (Chair) |
Year of Publication: 2002 |
Order #:
P110B |
Our Story: Organizational
Renewal in Federal Corrections |
Authors: (A Book Written
by the Staff and Inmates of the Correctional Service of Canada)
|
Year of Publication: 1991 |
Order #:
P5E - out of stock
P5F - out of stock |
Overview of the
Special Operating Agency Initiative - COMPLETE VERSION |
Authors: J. David Wright,
Graeme Waymark |
Year of Publication: 1995 |
Order #:
P54B |
Overview of the
Special Operating Agency Initiative - SUMMARY |
Authors: J. David Wright,
Graeme Waymark |
Year of Publication: 1995 |
Order #:
P55B |
Partners in the
Management of Canada: The Changing Roles of Government and the Public
Service |
[.pdf
format] |
Author: Marcel Massé |
Year of Publication: 1993 |
Order#:
P20B |
Perspectives on
Public Management Rethinking Government (The Dewar Series) |
Authors: Harry Rogers, David
Dodge, Gilles Paquet, Judith Maxwell |
Year of Publication: 1994 |
Order #:
P45B - out of stock |
Perspectives on
Public Management - Strategic Leadership for Public Service Renewal
(The Dewar Series) |
[.pdf
format] |
Authors: I.D. Clark, B.
Dewar, L. Goulet, J. Davis, M. Keating, J. Côté-O’Hara |
Year of Publication: 1996 |
Order #:
P67E - out of stock
P67F |
Perspectives on
Public Management Values in the Public Service (The Dewar Series) |
[.pdf
format] |
Authors: D.B. Dewar, J.L.
Manion, Kenneth Kernaghan |
Year of Publication: 1994 |
Order #:
P37B |
Pocket Guide for Time-Challenged
Public Servants |
[.pdf
format] [.html
format] |
Author: Georges Tsaï |
Year of publication: 2002 |
available on the web only |
Policy Capacity
of Government(The) |
[.pdf
format] |
Author: B. Guy
Peters |
Year of Publication: 1996 |
Order #:
P62B - out of stock |
Policy Development
and Implementation in Complex Files: - Lessons from the National
Homelessness Initiative - Lessons from "Vibrant Communities" |
[.pdf
format] [.html
format] |
Authors: Ralph Smith Sherri
Torjman |
Year of Publication: 2004 |
Order #: P125B |
Post-Modern Government |
Author: Richard D. French |
Year of Publication: 1992 |
Order#: P11E -
out of stock
P11F - out of stock |
Primer on Knowledge
Management in the Public Service - A |
[.pdf
format] |
Author: Peter Stoyko |
Year of Publication: 2001 |
available on the web only |
Primer on Risk Management
in the Public Service (A) |
[.pdf
format] |
Author: Stephen Hill |
Year of Publication: 2001 |
available on the web only |
Profile
of Deputy Ministers in the Government of Canada |
[.html
format] |
Author:
Jacques Bourgault |
Year of Publication: 2004 |
Order #: P126B |
Public Confidence
in Government, and Government Service Delivery |
[.pdf
format] |
Author: Harvey Sims |
Year of Publication: 2001 |
Order#: P105B - out
of stock |
Public Consultation
Guide: Changing the Relationship between Government and Canadians |
[.pdf
format] |
|
|
Authors: Peter Sterne, Sandra
Zagon |
Year of Publication: 1997 |
Order #: P75E P75F |
Public Management:
Emblem of Reform for the Canadian Public Service |
Author: J.E. Hodgetts |
Year of Publication: 1991 |
Order #: P2B -
out of stock |
Public Managers
and Policy Communities: Learning to Meet New Challenges |
Author: Evert A. Lindquist |
Year of Publication: 1991 |
Order #: P8E -
out of stock
P8F - out of stock |
Public Service,
the Changing State and Governance (The) |
Author: B. Guy Peters |
Year of Publication: 1993
(Reprinted 1995) |
Order#: P31B |
Public Service
Renewal: From Means to Ends |
Author: Ole Ingstrup |
Year of Publication: 1995 |
Order #: P47B |
Reengineering in
the Public Service: Promise or Peril? |
Author: Ole Ingstrup |
Year of Publication: 1995 |
Order #: P51B |
Reinventing Osborne
and Gaebler: Lessons from the Gore Commission |
Authors: B. Guy Peters, Donald
J. Savoie |
Year of Publication: 1993 |
Order #: P29E P29F |
Reflections on the
Evolution of the Federal Industry Department |
html format
/ pdf format |
Authors: Harry Swain Arthur Kroeger |
Year of Publication: 2004 |
available on the web only |
Relations Between
Parliamentary Agencies and the PS: New Perspectives |
[.pdf
format] [.html
format] |
Author: Georges Tsaï |
Year of Publication: 2002 |
Order #: P112B -
out of stock |
Renewing Organizations:
Managing Workforce Transitions - The Public Service in Transition |
[.pdf
format] [.html
format] |
Authors: Dr. James Nininger
Marilyn J. Arditti |
Year of Publication: 2004 |
Order#: 122B |
Responsible Government: Clarifying
Essentials, Dispelling Myths and Exploring Change |
[.pdf
format] [.html
format] |
Authors:
Peter Aucoin
Jennifer Smith
Geoff Dinsdale |
Year of Publication: 2004 |
Order#:
P120E
P120F |
Rethinking Policy:
Perspectives on Public Policy |
Authors: John C. Tait, Mel
Cappe |
Year of Publication: 1995 |
Order #: P58B |
Rethinking Policy:
Strengthening Policy Capacity: Conference Proceedings |
[.pdf
format] |
Authors: various |
Year of Publication: 1996 |
Order #: P60B -
out of stock |
Ripples in the
Pond: An Assessment on the Impact of the "Diversity: Vision and
Action" Leadership Development Course |
[.pdf
format] [.html
format] |
Author: Carl Taylor |
Year of Publication: 2002 |
available on the web only |
Road to Gender
Equality: Progress and Challenges (The) |
[.pdf
format] |
Author: Jocelyne Bourgon |
Year of Publication: 1996 |
Order #: P65B |
Satisfaction of
Ministers with the Performance of their Deputy Ministers during the
Mulroney Governments: 1984-1993(The) |
[.pdf
format] |
Author: Jacques Bourgault |
Year of Publication: 1998 |
Order #: P79B -
out of stock |
Seattle - The Lessons
for Future Governance |
[.pdf
format] |
Author: Pierre S. Pettigrew |
Year of Publication: 2000 |
Order #: P93B |
Service
Delivery Models |
Volume
I - Discussion Paper [.pdf]
Volume II - Toward
Citizen-Centred Service Case Studies [.pdf]
This Volume in smaller segments:
Volume III- Scenarios
[.pdf]
This Volume in smaller segments:
Volume IV - Examining Key Questions
Part 1 - Ministerial
Accountability [.pdf] Part
2 - Perceptions of Government Service Delivery [.pdf]
Part 2 in smaller segments:
Part 3 - Review
and Analysis of Recent Changes in the Delivery of Government Services
[.pdf]
Part 3 in smaller segments:
Part 4 - Introducing
Change and Making It Stick - Sorting Out the Contradiction [.pdf] |
|
Year of Publication: 1996 |
available on the web only |
Strategic Management
in the Public Service: The Changing Role of the Deputy Minister |
Author: Frank Swift |
Year of Publication: 1993 |
Order #: P23E -
out of stock P23F |
Strategic Planning
in Government Administration: A Comparison Between Ottawa and Quebec |
Authors: Mohamed Charih,
Michel Paquin |
Year of Publication: 1993 |
Order #: P22E -
out of stock P22F |
Strategic Revolution
in Executive Development: What Does It Mean for You and Your Organization?
(The) |
Author: Ole Ingstrup |
Year of Publication: 1995 |
Order #: P46B |
Strong Foundation:
Report of the Task Force on Public Service Values and Ethics (A) |
[.pdf format]
[.html format] |
Author: Task Force (J.C.
Tait, Chair) |
Year of Publication: 2000 |
Order #: P91B |
Taking Stock: Assessing
Public Sector Reforms |
This volume is co-published by CCMD and
McGill-Queen's University Press and may be ordered directly from McGill-Queen's
University Press by phone at 1-800-565-9523, by fax at 1-800-221-9985
or (416) 667-7832, or by e-mail at tbooks@gpu.utcc.utoronto.ca |
Authors: B. Guy Peters,
Donald J. Savoie, eds. |
Year of Publication: 1998 |
Cloth:$70.00 Paper: $29.95 |
Upward Feedback
in the Public Service |
Authors: Sharon Varette,
Eric Phillips-Beaudan |
Year of Publication: 1994 |
Order #: P43B |
Using Horizontal
Tools to Work Across Boundaries: Lessons Learned and Signposts for
Success |
[.pdf
format] [.html
format] |
Author: James Lahey (Chair) |
Year of Publication: 2002 |
Order #: P106B |
Values
and Ethics int the Public Service |
Summary
[.pdf] A Strong Foundation--Complete
Document [.pdf] Discussion
Guide for A Strong Foundation [.pdf] |
available
on the web only |
What is Public
Management? An Autobiographical View - SUMMARY |
Author: A.W. Johnson |
Year of Publication: 1993 |
Order #: P28B |
What is Public
Management? An Autobiographical View - COMPLETE VERSION |
Author: A.W. Johnson |
Year of Publication: 1993
(Reprinted 1994) |
Order #: P21B |