Corporate philosophy

Our vision

In a rapidly changing policy and technological environment, we aim to:

• Be among the leaders in the government of Canada in the field of secure identity and travel documents.
• Consistently meet clients' expectations.

Our mission

To issue internationally respected travel documents.

Our values

• Service excellence
  We are committed to meeting our clients' expectations by providing high-quality, cost-effective and accessible service in a timely manner. We continuously strive to improve our service delivery and management processes.

• Integrity
  We hold ourselves accountable for a high standard of professionalism and ethics and accept responsibility for our actions.

• Competence
  We value continuous learning and we invest in our employees. We are committed to empowering employees by creating an environment that encourages finding solutions.

• Respect
  We are committed to fair and equal treatment of all clients and colleagues. We strive to create a healthy and positive work environment.

Service standards

Passport Canada is a highly motivated, service-oriented organization. Passport Canada is committed to producing travel documents with the highest regard for security and cost-effectiveness.

Passport Canada recognizes and rewards outstanding service. Employees have been encouraged to take the initiative to resolve complex issues, and to accommodate the travelling public in every reasonable way.

Listed below are two of our most important service standards:

• Waiting time
  According to recent data, 85 percent of all clients are served within 45 minutes.

• Processing times
  Passport Canada is committed to processing applications in a timely manner.

Updated: 2004-08-04

Important Notices