This checklist is intended to be a tool for travel agents to use when booking travel for a person with a disability.
ACCESSIBLE SERVICES FOR PERSONS WITH DISABILITIES |
Date requested |
Date carrier notified |
Date carrier confirmed |
1) Carrier advised of the nature of the person's disability |
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2) information in alternate formats on
- itinerary
- rates
- disability-related services (specify)
- other (specify)
- alternate format(s)
- audio
- electronic
- braille
- large print
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3) provision of a seat that meets the person's needs (except in emergency EXIT rows)
- movable aisle arm rest
- near entrance
- additional leg room
- near washroom
- next to attendant
- other (specify):
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4) attendant(s)
medical info required by carrier(s) (yes/no)
(specify)
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5) carriage of a mobility aid *
specify type of mobility aid
- manual wheelchair
- manual folding wheelchair
- scooter
- electric wheelchair
- other
note dimensions
type of batteries
- wet/acid
- gel
- dry
special tool(s)/instructions needed to disassemble/ assemble wheelchair/battery (specify)
tool(s)/instructions to be provided by
- carrier
- traveller
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6) use of oxygen on board and/or in terminals *
- carrier provided
- passenger provided
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7) verify with terminal operator(s) that accessible ground transportation is available to/from terminal
- taxi
- shuttle
- city bus
- other (specify)
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8) "Unaccompanied-passenger" services - a higher level of assistance for individuals such as persons who have cognitive or intellectual disabilities
- (specify contact name/tel. no.)
- Dep.
- Arr.
- (specify services required in terminal(s) prior to departure, during connections, and/or upon arrival)
- (specify services required on board)
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9) assistance with registration at check-in counter |
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10) on departure, assistance to transfer the person from a passenger mobility aid
- at registration counter
- at departure gate
- at aircraft door *
on arrival, assistance to transfer the person to a passenger mobility aid
- at aircraft door
- at arrival gate
- at baggage carrousel *
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11) assistance to get to the boarding gate (specify)
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12) assistance to board/deboard (specify)
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13) assistance to transfer the person
- between a mobility aid and a passenger seat (on departure)
- between a passenger seat and a mobility aid (on arrival)
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14) assistance to store and retrieve carry-on baggage |
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15) provide meal-related services onboard
- special meal (specify)
- opening packages
- identifying items
- cutting large portions
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16) assistance to move to/from the onboard washroom (except by carrying) |
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17) assistance to get to a representative of another carrier in the same terminal (specify)
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18) assistance to retrieve checked baggage |
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19) assistance to get
- to the general public area
- to a service animal relief area
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20) carriage - free of charge - of a trained, certified and harnessed service animal (specify) at the person's seat
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21) carrier issuing ticket to notify connecting carrier(s) of services requested to be provided |
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22) written confirmation of services to be provided by the carrier |
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* There may be conditions or restrictions applicable to this service that should be discussed with the person with a disability.