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Mission, Mandate, Values

Mission

The Canadian Transportation Agency's mission is to administer transportation legislation and Government of Canada policies to help achieve an efficient and accessible transportation system by education, consultation and essential regulation.

Mandate

The Agency has a mandate to administer the economic regulatory provisions affecting all modes of transport under federal jurisdiction found in various Acts of Parliament. Among other responsibilities, the Agency:

• licenses air and rail carriers;
• resolves complaints between shippers and railways concerning rail rates, service and other matters as well as complaints between travellers and airlines concerning air tariff matters;
• removes undue obstacles to persons with disabilities who travel via the air, rail and marine networks;
• approves proposed construction of railway lines;
• administers the railway revenue cap regime concerning western grain transportation;
• protects the interests of Canadian marine vessel operators when authorizing foreign vessels to operate in Canadian waters; and
• participates in international bilateral negotiations and administers bilateral agreements as the Canadian aeronautical authority.

Values

The Agency is committed to the following core values, which constitute its code of conduct in achieving its mission.

• Quality service: a belief in delivering high-quality services. The Agency strives to provide the highest level of expertise and to reach decisions through an impartial, transparent and fair process.
• Open communications: a belief in timely communications. The Agency encourages a free exchange of ideas and promotes open and constructive contacts with those it serves.
• Respect for others: a belief in treating people fairly. The Agency promotes a cooperative and rewarding environment that fosters personal growth.
• Personal development: a commitment to continuous learning. The Agency encourages creativity and innovation. The Agency promotes training to maintain and improve expertise and quality of work.