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Old Age Security (OAS) and Canada Pension Plan (CPP) T4/NR4 Income Statements - Frequently Asked Questions

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The mailing of Old Age Security and Canada Pension Plan T4/NR4 tax information slips occurs in February 2006. Your tax slips are for your 2005 income tax return. If you do not receive them by February 28, 2006, please contact us.

T4
If you live in Canada and receive OAS and/or CPP benefits, you will receive a T4 tax information slip.

NR4
NR4 and NR4-OAS slips are tax information slips for OAS and CPP recipients living outside Canada. You must include these slips when filing your Canadian income tax return. You also need them to calculate your income if you must report your CPP and OAS benefits as part of a tax return in another country.

Why wait to receive your tax slips by mail? Get them on-line!

With the Tax Information Slips on-line service, access your Canada Pension Plan and Old Age Security T4 and NR4 tax slips earlier, and file your income tax sooner. Your tax information slips are available on-line as early as early as February 1!

To access the Tax Information Slips on-line service, you use your Personal Access Code. In addition to viewing and printing your tax slips, you can use your Personal Access Code to view your most recent CPP and OAS payment rates, your CPP Statement of Contributions and, if you live in Canada, to change your mailing address or direct deposit information on-line. You can apply for your Personal Access Code on-line.

Please note: This year, due to a change in Service Canada's on-line services, you will not be able to use the access code that was provided on your pension tax slips over the last two years.

Review our Frequently Asked Questions for answers to your questions about:

Tax Information Slips on-line service:

2005 T4 and NR4 tax slips:

Tax Information Slips on-line service

What is the Tax Information Slips on-line service?

Tax Information Slips is an on-line service that makes it more convenient to get your tax slips. Your tax slips are available on-line as early as February 1.

The Tax Information Slips service allows OAS and CPP benefit recipients to view their slips (T4/NR4) on-line, print them, and elect to stop receiving them by mail in future years.

To access the Tax Information Slips On-line service you must use your Personal Access Code. In addition to viewing and printing your tax slips on-line, your Personal Access Code enables you to view your most recent CPP and OAS payment rates, your CPP Statement of Contributions and, if you live in Canada, to change your mailing address or direct deposit information on-line.

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How do I access the Tax Information Slips on-line service? What is a personal access code?

This year, to access the Tax Information Slips on-line service, you must have a Personal Access Code. The Personal Access Code replaces the access code that appeared on your tax slips over the last two years. These access codes are no longer valid and you will not be able to login to the Tax Information Slips on-line service with them.

In addition to viewing and printing your tax slips on-line, your Personal Access Code also enables you to view your most recent CPP and OAS payment rates, your CPP Statement of Contributions and, if you live in Canada, to change your mailing address or direct deposit information on-line.

If you do not have a Personal Access Code, you can apply for one on-line before using the Tax Information Slips on-line service.

The Personal Access Code is different from one you might have from the Canada Revenue Agency.

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Why did I receive a copy of my OAS-CPP T4/NR4 tax slip this year by mail when I requested that you stop sending it by mail?

This year, there was a change in how to access our on-line services. Therefore, access codes were not provided on the tax slips and you will not be able to view your tax slips on-line using the access code that was provided on your tax slips over the last two years.

We mailed your tax slips to you this year in case you did not apply for a Personal Access Code in time to get your tax slips on-line for this tax filing season. Since you have stopped your mailing, your tax slips will not be mailed to you next year.

To access your tax information slips on-line this year, you must apply for a Personal Access Code. In addition to viewing your tax slips, the Personal Access Code allows you to view your most recent OAS and CPP payment rates, your Statement of Contributions, and to change your mailing address or direct deposit information on-line. You can also, once again, ask us to stop mailing your tax slips and use your Personal Access Code in future years to access them on-line.

If you do not have a Personal Access Code, you can apply for one on-line before using the Tax Information Slips on-line service.

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Can I still get my tax information slip in the mail?

The Tax Information Slips service lets you view and print your slips on-line earlier than you can get them by mail. The service does give you the option to stop the mailing of your tax slips in future years.

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2005 T4 and NR4 tax slips

What type of income statement will I receive?

You will receive a T4 income statement for each benefit you receive. If you receive both OAS and CPP, you will receive two T4 tax information slips.

If you live outside Canada and receive CPP and/or OAS benefits, you will receive NR4 tax information slips.

If you receive a CPP disability benefit, you will get either a T4 and/or an NR4 tax slip, depending on whether you live in Canada or abroad.

Your slips are accompanied by inserts with information about your benefits. If you are getting your T4 or NR4 income statements on-line, and have asked us to stop mailing your tax slips to you, you can view these inserts by selecting the links below:

T4 insert

NR4 insert

Staying in Touch Newsletter (for recipients of CPP disability benefits).

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Why did I receive two T4s in the same envelope?

If you received both Old Age Security and Canada Pension Plan benefits in 2005, then you probably received two T4s in the same envelope. Combining the two T4s in one envelope saves tax dollars for Canadians.

If you received both OAS and CPP benefits and your T4s came separately, it is because the CPP and OAS client files are separate. There may be slight differences in the way the files are organized, preventing us from mailing them together.

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How do I know which T4 is which?

The Old Age Security T4 is white, and says "This is your Old Age Security T4A (OAS)" in the top right corner of the first panel.

The Canada Pension Plan T4 is orange, and says "This is your Canada Pension Plan T4A (P)" in the top right corner of the first panel.

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Why does my name appear differently on my CPP and OAS T4s?

Because your OAS and CPP files are separate, your name may look different in each, as the files have not been set up in the same manner.

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Why has the address on my CPP/OAS T4 income statement been changed from French to English (or vice versa)?

We put our OAS and CPP mailing list through a process that standardizes the way the addresses are written. This helps Canada Post deliver our materials more quickly and results in savings to taxpayers.

The standard requires that all addresses comply with the language standards of the province or municipality where they are situated. This means that some addresses were changed from English to French, and some others from French to English.

Please note that only the language of your address has changed. We will continue to correspond with you in the language of your choice.

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Can I change my address back to its original language?

Yes. Your address can be changed to the other official language. If you wish to do this, please contact us.

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What if I need a duplicate tax information slip or my T4/NR4 is incorrect?

If you have Internet access, you can view and print a duplicate using the Tax Information Slips on-line service. You must have a Personal Access Code to login to this service. If you do not have a Personal Access Code, you can apply for one on-line or call 1 877 454-4051.

Or, to correct information on your tax information slip or to request a duplicate T4/NR4, contact us.

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Why did I receive both a T4 and an NR4 tax information slip?

You will receive an NR4 for when you lived outside Canada during the tax year. Your T4 tax slip covers when you resided in Canada during the tax year.

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I would like to volunteer or take some courses. Do I have to tell the CPP about volunteering or school activities?

No. You can volunteer, attend school, get training, or upgrade your skills without affecting your CPP Disability (CPPD) benefits and without having to contact us. CPPD encourages you to remain active in your community and supports your efforts as a volunteer or a student. However, if you earn a certificate or diploma, you should contact us. This is an opportunity to talk about additional assistance if you want to return to work on a regular basis.

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I am receiving a CPP disability benefit. How much am I allowed to earn this year?

You can earn up to $4,200 from work in 2006 without informing Service Canada and without losing your benefits. Once you earn $4,200, you must contact Service Canada. If you can only work once in a while, you may be allowed to earn more than $4,200 while still receiving CPP Disability benefits. This amount is not a point at which your benefits are stopped; it is an opportunity to talk about additional assistance if you want to return to work on a regular basis.

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What happens to my CPP Disability benefit once I turn 65?

At the age of 65, your CPP Disability benefit will automatically change to a CPP retirement pension. This retirement pension will be less than your disability benefit. However, you can apply for an Old Age Security benefit at least six months before you turn 65. If your income is low, you can apply for the Guaranteed Income Supplement, which may bring your income close to your disability benefit.

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Do I have options for filing my tax return?

Yes. The Canada Revenue Agency offers seniors the option to file tax returns by phone, by using Telefile service for seniors, or by using Netfile.

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I read about an Energy Cost Benefit in the insert that came with my tax slip. How do I find out if I am going to receive this?

This measure provides direct financial assistance to low-income seniors and low-income families with children to help cover higher energy costs this winter.

You are eligible for the Energy Cost Benefit payment if you are receiving, or are eligible to receive the Guaranteed Income Supplement (GIS), the Allowance, or Allowance for the survivor in January, February or March of 2006.

To find out if you are eligible to receive the Energy Cost Benefit, contact us.

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I would like to order a copy of the Services for Seniors or the Services for People with Disabilities guide. Can I order a copy from you?

You can order a copy of the Services for Seniors (or Services for People with Disabilities) guide by calling 1 800 O Canada. You can also order a copy on-line by visiting servicecanada.gc.ca.

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Last modified :  2006-01-30 top Important Notices