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A clean environment
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Annual Review (2002-2004)
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Guidelines for Client Satisfaction Measurement Activity
1. Introduction
2. What is Client Satisfaction Measurement?
3. Why is it Important to Measure Client Satisfaction?
4. An ESS Process for Measuring Client Satisfaction
5. Common Pitfalls and How to Avoid Them
6. A Supporting Framework for Client Satisfaction Measurement Within ESS
7. Examples of Best Practices Within ESS
Appendix A: Key Contacts
Appendix B: Sample Registry Form
Appendix C: Glossary of Terms
Appendix D: Selected Bibliography
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Canadian Earth Sciences Capabilities
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2005-09-23
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