Securitas—Confidential Reporting

Benefits
The benefits of using SECURITAS are significant:

• Data compiled from voluntary reports to SECURITAS may support TSB studies and analyses on safety-related matters, such as operating procedures, training, human performance and equipment stability,
• Analysis of the reported concerns can help identify widespread safety deficiencies,
• Reported information can lead to the TSB making formal recommendations to the Minister of Transport or other appropriate departments for safety action,
• By pooling data from reports with other accident/incident reports, studies and analyses, and by sharing it with other agencies and countries, greater insight into national and global transportation safety issues is gained.

How to Report to SECURITAS
To submit a report:

1. Write, fax, e-mail or telephone SECURITAS at
   
   SECURITAS
   PO Box 1996
   Station B
   Hull, Quebec
   J8Z 3Z2
   
   Tel.: 1-800-567-6865
   Fax: (819) 994-8065
   E-mail: securitas@tsb.gc.ca
   
   Include the following information in your message:

• Your name, address and phone number;
• Your profession and experience;
• Your involvement in the unsafe situation being reported;
• Where else you have reported this unsafe situation or safety concern;
• Complete identification of the aircraft, ship or rolling stock; and
• Owner/operator of the equipment.

2. Describe (as appropriate) the unsafe act or safety concern in terms of

• how the unsafe act/condition was discovered; and
• if you are describing an event, what happened, where, when (give the date of the event and local time) and why you think it occurred.

3. Give your suggestions to correct the situation.

What Not To Report
SECURITAS is primarily concerned with unsafe acts and conditions relating to commercial and public transportation systems.

Do not report the following:

• Regulatory infractions or illegal activities;
• Customer service complaints; and
• Undesirable work conditions that do not affect safety.

Reporters to SECURITAS are also reminded that it is an offence to knowingly give false or misleading evidence to the TSB through this program. The focus must be on advancing transportation safety through the identification of real safety deficiencies.

How Confidentiality Is Protected
The TSB Regulations prohibit the release of any information that could reasonably be expected to reveal a confidential reporter's identity without the reporter's written authorization.

Letters, faxes and electronic or telephone messages passed to SECURITAS come directly into the SECURITAS office and are handled only by authorized SECURITAS analysts who are specialists in marine, rail and aviation safety.

No record is kept of a reporter's identity; that information is deleted from the report once the report is reviewed. However, the designated SECURITAS analyst must be able to contact the reporter to follow up on details about the safety concern, if necessary.

How Information Is Used
Each report is analyzed and the pertinent information, minus the reporter's identity, is entered into the SECURITAS database. Depending on the gravity of the hazard being reported, TSB action could be initiated as a result of one report; however, systemic safety deficiency is not normally identified on the basis of a single report. Reports of similar situations, together with accident/incident data from other sources, are used to validate unsafe conditions.

When a reported concern is validated as a safety deficiency, the TSB normally forwards the information, often with suggested corrective action, to the appropriate regulatory authority. However, there are occasions, depending on who can best effect corrective action, when specific transportation organizations, companies and agencies are the primary recipients of the TSB's observations and analysis. No action will be taken that might compromise the identity of the reporter.