Information that financial institutions must give you

If you're getting a loan, opening an account or purchasing certain products, you are entitled to receive information to help with your decision. More…

Opening a bank account
(retail only)

Planning to open a bank account? If so, know your rights. Identification will be required, but you don't need a minimum deposit or proof of employment. More…

Cashing federal government cheques

Do you receive federal government cheques? Banks are obligated to cash them free of charge if you meet certain conditions. More…

Branch closures

When closing a retail branch, a financial institution must provide customers with sufficient notice. More…

Complaint procedures

Financial institutions must have clear complaint procedures and belong to an external dispute resolution scheme. More…

Loans and credit or charge cards

Borrowing money? You are entitled to know what the costs are and what your prepayment rights are. More…

Coercive tied selling
(forced purchases)

It is illegal for a bank to coerce you into purchasing a product or service as a condition for obtaining another product or service from the same institution. More…

Public Accountability Statements

Do you know what your financial institution contributes to community development? Large institutions must make this information public. More…

Have a question or complaint?
Call 1-866-461-3222 or Contact us. If you believe that a financial institution has breached a consumer law, click here for information on making a complaint.