Financial Consumer Agency of Canada - Agence de la consommation en matière financière du Canada

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 Media Room

 Consumer Inquiries & Complaints

Between October 1 and December 31, 2002, 2,675 Canadians contacted the Financial Consumer Agency of Canada (FCAC), looking for answers to their questions and help in dealing with their complaints.

Below you will find a breakdown of the types of inquiries and complaints received.
For the Period: October 1 - December 31, 2002
Inquiries 1,377
Complaints 1,140
Compliance/Adherence Matters 158
Total Inquiries and Complaints 2,675
Method of Contact:
Phone calls 2,346
Letters 129
E-mails 167
In-person visits 5
Other 28
Total 2,675

Inquiries and Complaints Chart
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FCAC/ACFC Toll-free 1.866.461.FCAC (3222) Protecting Consumers / Informing Canadians
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Last Modified: 2004-08-18
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