Financial Consumer Agency of Canada - Agence de la consommation en matière financière du Canada

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 Media Room

 Consumer Inquiries & Complaints

Between January 1 and March 31, 2003, 4,583 Canadians contacted the Financial Consumer Agency of Canada (FCAC), looking for answers to their questions and help in dealing with their complaints.

Below you will find a breakdown of the types of inquiries and complaints received.
For the Period: January 1 - March 31, 2003
Inquiries 1,817
Complaints 2,497
Compliance/Adherence Matters 269
 
Total Inquiries and Complaints 4,583
 
Method of Contact:  
  Phone calls 3,094
  Letters 256
  E-mails 1,220
  In-person visits 9
  Other 4
 
Total 4,583
 

  Inquiries and Complaints Chart
 
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FCAC/ACFC Toll-free 1.866.461.FCAC (3222) Protecting Consumers / Informing Canadians
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Last Modified: 2004-08-18
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