Who we are
The Financial Consumer Agency of Canada (FCAC) is a new independent
body working to protect and educate consumers of financial services.
We were established in 2001 by the federal government
to strengthen oversight of consumer issues and expand
consumer education in the financial sector. More
about our history...
What we do
As a federal regulatory agency, the FCAC is responsible for enforcing
many of the federal laws that protect consumers in their dealings
with financial institutions.
- We ensure that federally regulated financial institutions
comply with federal consumer protection laws and regulations.
- We monitor financial institutions' business practices
(known as voluntary codes of conduct) concerning small
business lending and the use of debit cards.
- We educate consumers about their rights and responsibilities.
- We help you get the information you need to be a
more informed consumer of financial products and services.
- all banks
- insurance companies that are federally incorporated
or registered
- trust and loan companies that are federally incorporated
or registered
- co-operative credit associations that are federally
incorporated or registered
Through co-operation with other organizations, information
programs, a toll-free consumer help line and our Web
site, we also promote greater awareness of the financial
system and the rights and responsibilities of consumers.
More about our
role and mandate...
Operations and accountability
Located in Ottawa, the FCAC employs some 35 people. Our operations
are funded through assessments on the financial institutions that
we regulate. More about
who we regulate...
Through the Minister of Finance, the FCAC reports annually
to Parliament on its activities and the degree to which
financial institutions are meeting their obligations.
Disclosure of Travel and Hospitality Expenses
Disclosure of Contracts
Audit Report on Travel & Hospitality - June 29, 2005
 [PDF Version, 519 kB - 19 pages]
Business Plan – April 2005 to March 2007
Over the next two years, we will continue to build on the success of our existing
activities. We will also develop and implement new initiatives to further
strengthen our framework for consumer protection and education. Throughout
our activities, we will continue to work with all of our stakeholders and
partners – including all levels of governments, consumer groups, financial
institutions and private and voluntary sector organizations.
More on the business plan – April 2005 to March 2007
[PDF version, 1,367 kB - 52 pages]
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