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Consumer
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InternetAccess to high-speed cable by independent Internet Service
Providers Access to the InternetMost Canadians have local dial-up access to the Internet available to them. It is one of the CRTC's objectives for basic telephone service in Canada. Industry Canada is examining how best to make high-speed broadband Internet services available to all Canadian communities. The National Broadband Task Force has completed its report for submission to the Government of Canada. Access to high-speed cable by independent Internet Service ProvidersWhere major cable companies offer high-speed Internet services, they must give independent Internet Service Providers access to their facilities. Terms and rates are set out in Order 2000-789 and Order 2000-789-1 and 2001-92. Rates, quality of service and business practicesThe CRTC does not regulate rates, quality of service issues or business practices for Internet Service Providers. The market is competitive and consumers should shop around to find the one that most suits their needs and budget. Consumers experiencing difficulties should contact their service providers quickly to resolve the problem. Industry Canada's Consumer Connection website has a section entitled Complaining Effectively. It gives the steps to follow when filing a complaint as well as contacts for the organizations, or local, provincial and federal offices that provide help to consumers. Illegal actions by Internet Service ProvidersIllegal actions fall under the Criminal Code of Canada or other federal statutes. Consumers concerned about possible illegal actions should contact the appropriate enforcement authorities. Offensive content on the WebThe CRTC does not regulate content on the Internet. For content that is generated in Canada, appropriate tools for dealing with what may be offensive already exist. These include Canadian laws, industry self-regulation, content filtering software, and increased media awareness. The Government of Canada has issued a booklet "Illegal and Offensive Content on the Internet" to promote safe, wise and responsible Internet use. WebcastingBroadcasters that provide broadcasting services in Canada over the Internet are not required to hold a licence from the CRTC. The CRTC addressed this issue when it released its Report on New Media in May 1999. Date Modified: 2004-10-06 |
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