Jobs

Client Service Results

Scientific leadership, program planning, staff supervision and client consultation for a major program area of the Weather Centre to ensure that long-term requirements are met in the delivery of weather warnings and other environmental services to internal and external clients.

Key Activities

Leads

coordinates and evaluates a major program area or a number of smaller programs in the Weather Centre; provides scientific and project leadership to ensure that quality assurance standards and long-term program objectives are met.

Supervises

program or project teams of operational staff including resource planning, work priorities objectives and procedures, project assignment, shift scheduling, staff selection, performance appraisal, training and development and contract management.

Provides

direction and coordination for client service and client consultation in an assigned program area to ensure client needs are met on a long-term basis.

Develops

and markets existing and new environmental products and services to internal and external clients, including negotiating agreements with clients and preparing proposals for service delivery.

Participates

in regional and departmental planning committees; develops strategies and new or joint programs with section heads in other branches or regions or other levels of government, e.g. ecosystem approaches, integrated programs or new commercial products and services.

Provides

operational shift leadership and supervision across all program areas, as determined by operational requirements, such as high workload or staff shortage.

Establishes

and maintains effective liaison with the Canadian Meteorological Centre (CMC), other Weather Centres and international weather service forecast offices.

Coordinates

and supervises preparation and publication of scientific and information documentation.

Consults

with clients to monitor overall satisfaction with services to discuss and reach agreement on program design and/or changes; to present and obtain approval on the design or tailoring of services; to negotiate terms of delivery; and to develop solutions to long-standing or complex delivery complaints or issues.

Establishes

and maintains relationships with educational, business, government and other groups; negotiates partnerships with these groups to develop, maintain and improve the overall effectiveness of the weather centre program, e.g. development of commercial products and services involving negotiation of prices, delivery dates, and deliverables.

Promotes

awareness of weather centre products and services to potential client users and the public at large through conduct of presentations, media interviews, seminars and tours of the facility.

Decisions

influence program development and structure, design of new products, services and techniques, and development of communications strategies and marketing plans.

Client

consultation approaches and strategies influence decisions regarding long-term program planning and design, tailoring of existing or new services to meet client needs, resolution of service delivery and contracting issues, and development of new commercial products and services.

Develops

strategies for team management of the weather centre, in conjunction with other Program Supervisors; identifies priorities, develops plans and evaluates results of individual and team projects relating to scientific technique development or introduction and delivery of new products and services.

Develops

and presents training plans and materials for individual staff; discusses and evaluates individual training progress with other Program Supervisors and adapts plans to meet new challenges or problems.

Develops

scientific techniques, products and services to solve complex problems related to operational meteorological needs, e.g. wind and precipitation forecasts.

Analyzes

evaluates and develops solutions to complex meteorological problems, satellite and radar imagery interpretation, climate and air quality issues, advantages of new technologies, and dispersion models used during pollutant releases.

Monitors

and evaluates client satisfaction with program quality and delivery; devises approaches and strategies for improved client communication.

Other Career Options

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