Intercity Bus Code of Practice

Code of Practice

• The Intercity Bus Code of Practice deals with intercity bus services. It covers operators that transport passengers and goods by bus between or within the provinces and territories of Canada.  It also covers the terminals and bus stops operated by them.
• It relates to scheduled services, that is, to regular services operated in accordance with a timetable over fixed routes, including suburban and airport bus services operated like scheduled intercity bus services. It does not relate to charter and tour services nor to urban and school transportation.

Complaint Guide

• If you are a person with a disability and have faced a barrier to your mobility when attempting to travel by intercity bus, you may seek recourse by pursuing a complaint process.