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Contact Us
CIC Call Centre Services
Information Available Anytime
Read our tips for clients.
Our automated telephone service is available 24 hours a day, 7 days
a week. If you have a touch-tone telephone, you can
- listen to pre-recorded information about Citizenship and Immigration
programs,
- order an application kit, and
- check the status of your application.
For information on citizenship and immigration |
1 888 242-2100
(in Canada only) |
For information on the Permanent Resident
Card (PR Card) |
1 800 255-4541
(in Canada only) |
If you are deaf, deafened or hard of hearing, or you have a
speech impediment and
use a text telephone, you can access the TTY service from 8 a.m.
to 4 p.m. your local
time by calling 1 888 576-8502
(in Canada only). |
Note: CIC’s automated telephone service aims to answer 80% of calls.
Call Centre Agents
Bilingual call centre agents are available to answer your questions Monday
to Friday, 8 a.m. to 4 p.m., your local time.
Please note that agents cannot make decisions on applications
that are being processed by Case Processing Centres or CIC offices, nor
can they assist you in processing your application more quickly.
Tips for clients
Since call volumes are higher on Mondays and Tuesdays, you are
encouraged to contact the call centre later in the week.
As an alternative to the call centre, you are also encouraged to
obtain information on CIC’s programs and services on this
Web site. For example, you can:
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